Walid Farhat Email & Phone Number

Germany

Monastir

• Investigate and solve customers complex problems before and after sales and step in to answer their questions (via phone and email).
• Develop customer satisfaction goals and work with the team to meet them on a steady basis.
• Hire and manage the staff and provide the necessary training and coaching (customer service/sales team).
• Supervise the daily operations of the team and coordinate with them to reach daily and monthly targets.
• Develop the sales strategy to achieve the company sales goals and perform data analysis and reports.
• Identify new opportunities in the market to increase sales volume and profit margins through new marketing strategies.

Tunisie

• Organize and coordinate operations in ways that ensure maximum productivity.
• Ensure the efficiency and effectiveness of imports and exports.
• Direct quality control inspection system and reporting procedures.
• Establish cost parameters and manage overall P&L for the company.
• Identify new EMEA market opportunities via market research and initiate contact.
• Maintain relationships with partners, dealers and suppliers.

Mahdia Governorate, Tunisia

• Act as the first point of contact for customers and dealers for all matters related to orders status, requests for pricing, discounts, logistics and invoicing.
• Manage operations after sales including customer feedback follow-up, issue management and day-to-day incident monitoring.
• Monitor the daily business as well as improve work flows and customer journey.
• Provide technical support and training for new and existing pro-cesses, products and services.
• Manage organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Organize sales conferences to introduce new products to the sales advisor.

Tunis, Tunisia

• Answering customer inquiries via phone chat and email.
• Resolve issues and troubleshoot technical problems.
• Process orders and transactions.
• Manage exception cases/complaints that are escalated for resolution.
• Detecting training requirements through customer surveys reports and analysis.
• Responsible for supporting, coaching, developing and supervising Technical Support Agents.

Diploma In Computer Sciences, Computer Science

Bachelor'S Degree, Mathematics