Walid Gomri Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

• Identifying and manage customer service resources.• Maintaining documentation to track customer requests and inquiries.• Managing and track customer orders from purchase to final delivery.• Providing administrative and operational assistance to ensure smooth product delivery to customers.• Delivering prompt and professional solutions for customer inquiries via phone, email, online chat, etc.• Providing customers with product information, availability, lead-time and making the product recommendations.• Resolving customer inquiries in a timely and accurate fashion to ensure customer satisfaction.• Developing standard procedures and policies to better serve customers.• Managing recruiting, training, and performance management of customer service associates.• Evaluating customer support results and prepare an action plan for improvements.• Coordinating with the marketing department for the good of the company business.• Resolving problems that affect the service, efficiency, and productivity of the customer service associates.• Performing business market analyses to determine customer needs and new opportunities.• Implementing strategic plans to improve customer service and the company’s revenue.• Ensuring the provision of 24/7 support of exceptional customer service.• Maintaining and ensuring the smooth functioning of the HR department

Abu Dhabi, United Arab Emirates

Duties include, but not be limited to• Assisted Planning, organization, direction, and evaluation of operations to ensure the provision of adequate and appropriate care and services• Ensured that the company is in compliance with all applicable laws and regulation• Recruited, employees and retained qualified personnel to maintain appropriate staffing levels• Managed all employee relation with the administration• Established and maintained effective channels of communication• Directed and monitored organizational Performance Improvement activities• Ensured staff development including orientation, in-service education, continuing education and evaluation of staff• Assured the development and qualifications for professional services and the assignment of personnel • Maintained a high standard for all professional services• Monitored all training requirements and ensured update for all programs• Helped to build good customer relations• Arranged staff meetings• Handled complaints and queries (from customers and staff)• Translation and transcription of medical reports. • Sorted security issues• Financial responsibilities• Arranged promotional events

Abu Dhabi, United Arab Emirates

• Coordinated communication between patients, family members, medical staff and administrative staff (include Translation).• Interviewed patients or their representatives to identify problems relating to care. • Maintained knowledge of community services and resources available to patients. • Referred patients to appropriate health care services or resources. • Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution. • Explained policies, procedures, or services to patients using medical or administrative knowledge. • Health professional staff recruitment• Read current literature, talk with colleagues, participated in conferences to keep abreast of developments in the field. • Developed and distributed newsletters, brochures, and other printed materials to share information with patients or medical staff. • Provided consultation and training to volunteers and staff on topics such as guest relations, patients' rights, and medical issues. • Identified and shared research, recommendations, and other information regarding legal liabilities, risk management, and quality of care. • Analyzed patients' abilities to pay to determine charges on a sliding scale. • Taught patients to use home health care equipment.

Abu Dhabi, United Arab Emirates

Tunis Governorate, Tunisia