• Meet and exceed sales targets.• Successfully create business from new and existing customer accounts.• Manage complex negotiations with senior-level executives.• Build rapport and establish long-term relationships with customers.• Resolve customer complaints regarding sales and service.• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk.

•Manage KYC- account opening for new and existing clients whilst ensuring that standards, procedures, andpolicies are adhered to as per the Bank’s policy and Regulatory authority’s instructions.•Facilitated with sample checking customer accounts, ensuring all the necessary due diligence is applied,required documentation is obtained and records are kept as per the bank’s Policies and Standards.•Formulated to provide continuous quality assurance on data integrity and service quality across customersupport channels (backend, contact center, social media & service center).•Collaborated to assess that all customer account transaction documents and FATCA data are completed asper the approved procedures and process.•Moderated by safe keeping and appropriate storage of customer account documentation and transactionswhether physical or digital in the relevant systems as per the agreed record keeping infrastructure andrelated polices and regulatory requirement.•Ensuring that all requests for account opening by persons with law enforcement history, Politically ExposedPersons (PEPs), and citizens of barred or high-risk countries are forwarded to the Head of Compliance forreview and approval or otherwise.•Timeously reporting any suspicions for money laundering and/or terrorism financing detected whileundertaking duties to the Head of Compliance.

• Corresponded with establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions.• Facilitated with opening and closing accounts in support of Bank goals and objectives. Receiving cash payments from individual and corporate clients.• Formulated with marketing of banking products in all its forms, such as (loans of all kinds, cards, insurance products).• Collaborated to answer customer inquiries, and provide solutions if any problems are encountered.• Researched, prioritized and resolved customer issues in a timely manner.• Maintained documentation of customer inquiries and responses for future reference.• Coordinated to direct or route customer calls to appropriate personnel for assistance.• Handled dissatisfied customers in a polite and professional fashion.• Developed to track and follow-up all customer requests in a timely manner.• Maintained broad knowledge of all company products, services and promotions.• Persuaded to identify and implement new process plan to improve customer support service.