Walid Jerbi Email and Phone Number

- Assist the sales team during product technical presentation phases.- Lead technical demonstrations with prospects to showcase product capabilities.- Analyze customer needs and configure solutions based on their business requirements.- Audit customer infrastructure to provide the best solutions in their business context.- Integrate workstation virtualization solutions based on existing infrastructure.- Train new customers and partners on the use of solutions.- Manage requests and escalations from large accounts (in France and internationally).- Respond to new prospect's request for proposals.

- Team animation: Ensure that the IT team has sufficient skills to perform their daily tasks.- Ensure that all key performance indicators for the quarter/annual are met.- Maintain site availability in accordance with the SLAs discussed.- Manage integration and deployment projects of new infrastructure solutions.- Conduct a quarterly internal audit to ensure compliance with all security processes and procedures implemented.- Review and analyze the impact of new technical solutions and their consistency with the current company architecture.- Prepare and take charge of various customer audits (as audited entity).- Review and correct monthly vulnerability reports.- Coordinate with infrastructure and network teams to apply appropriate configuration to remedy any security and vulnerability violations encountered.

- Successfully achieved IT key performance indicators (KPIs) on a quarterly and yearly basis.- Maintained site availability in accordance with service level agreements (SLA).- Pioneered integration projects and implemented infrastructure solutions.- Prepared for customer audits and ensured compliance with industry standards.- Managed and maintained Active Directory servers.- Led virtualization projects and ensured their successful implementation.- Administered and maintained mailing servers, such as Exchange and Lotus Notes.- Managed and maintained proxy/firewall servers, such as Isa Server, Surf Control, and Bluecoat.- Administered and maintained backup servers, such as Symantec Backup System and ARCServ.- Resolved incidents and problems in a timely manner and in accordance with SLA.- Led migration projects and implemented LAN, WAN, and MPLS networks.