Walid Nahhas Email & Phone Number

Handling all tasks related to the front desk and running the operation with all best possible ways.

Keeping the drug stock and cosmetics at acceptable level.Adhering to Pharmacist law and regulations.Monitoring the stock and checking needed orders for low stock.Following up with drug agents for purchases and daily orders.Following on daily basis for drug purchases.Following with medical representative on monthly basis for settlement of invoices and checking near to expiry items.Following up with new brands in market.(medicines, cosmetics, Para-medical, food supplements)

Preparing rates and offers for corporate accounts.Handling online inventory and adjusting room rates for online booking channels.Conducting meetings with corporate companies.Handling reservation for our corporate accounts.Handling group reservations and requests.Co-operating and handling the flow of work with my team at front office.Following up with pending credits for our corporate agents.

Online booking agency worldwide.Seek and book any request received.Follow up paymentsHandling all booking related to extranet and wholesalerSearching for any availability with our suppliers outside.Contacting the agencies in all countries to ensure the proper booking is delivered and confirmed.Sending money transfers and third party authorization.Contacting directly with reservation department to apply our deal.Updating the system online and checking prices for our contacted hotels.Supporting the contracting department to ensure the correct mapping of our hotels list versus our suppliers.

Performing all Front Office tasks as check in and check out, in addition to running Fidelio and Micros and closing the night run, auditing all transactions, running reports and doing the accounts closing dates. Taking full decisions and responsibilities at front desk. Reporting to Front office Manager and Financial Controller

Performing Night Manager Duties. (Moevenpick hotel and resort Kuwait)Represent the Hotel’s management as host to guests by personally welcoming and offering services to as many guests as and when possible.Reviews log book with department heads to check on guest service conditions and/ or recommends improvements to existing Practices.In the absence of any Head / Assistant Department / Sectional Head of an operations unit, Monitors the performance of the employees of that department.Receives records and acts on guest complaints and grievances, as well as compliments and commendations.Arranges for limousine and for VIPs. Also arranges car services for executives on official business.Monitors use of all hotel vehicles.Offers assistance and provides needed/ sought information to guests and VIPs upon their arrival at the lobby; escorts guests to their rooms.Arranges accommodation of overflow guests in alternative Hotel(s) and keeps record, Arranges for their return to the hotel when conditions allow / exigencies require or justify.Authorizes rooms / rate changes, paid outs, rebates, cash advances, releases of airline crew allowances.Conducts inspection rounds of the lobby, of all but not limited to, other guest areas in the interest of hotel security, guest relations and safety, energy conservation. Records, monitors, acts or report to head of department concerned on all unusual occurrences, affecting the hotel in general.When at duty at night, acts as officer in charge of the entire hotel and coordinate closely with the night security officers on duty as well as the resident Manager, on any matter which might necessitate their presence.Performs other duties assigned by Font Office Manager.

Covering night shift in charge, auditing all transactions.

Handling check in and check out, making reservations, escorting and Handlings walk in guests.Answering external and internal phone calls, making wake up calls, Monitoring incoming and outgoing faxes for all departments and for in house guests. (Year completed).

Hospitality Bachelor Degree, Hospitality Administration/Management

Bachelor, Hospitality And Restaurant Business Management

Bachelor, Bachelor

Education record