Oversee day-to-day operations.• Design strategy and set goals for growth.• Maintain budgets and optimize expenses.• Set policies and processes.• Ensure employees work productively and develop professionally.• Oversee recruitment and training of new employees.• Evaluate and improve operations and financial performance.• Direct the employee assessment process.• Prepare regular reports for upper management.• Ensure staff follows health and safety regulations.• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).

Direct and monitor the workflow of the entire office.• Set sales team profit goals and hold team members accountable for goals and recognize ordiscipline as needed.• Develop and manage operating budgets.• Achieve satisfactory profit/loss ratio and market share in relation to preset standards, industry,and economic trends, and sales and margin goals.• Day-to-day staff management and development including recruitment, hiring, performancecoaching and annual reviews for direct reports—all with full support of corporate office.• Work with Corporate Human Resources to resolve people issues as needed.• Ensure training and direction for new and existing sales members.• Act as a liaison between the customers and operations staff.• Manage sourcing of customers. Build and maintain relationships with customers and assist anddirect team members in sourcing and growing customer base.• Maintenance of current customers: Including analysis of current lanes to assure we arecompetitive and providing excellent service. Also, soliciting for other business from customers.• Monthly financial analysis: including determining overall success of current customer profiles.• Determine current rates in the marketplace offered by competitors.• Ensure accuracy and timeliness of data in CRM and other programs as needed.• Ensure all necessary documentation is accurate and timely.• Developing goals for specialized sales (LTL, Intermodal, etc.).• Development of sales leaders including succession planning.• Act as a player and a coach – bring on new business, in addition to coaching the sales representatives.

Work closely with the assigned Business Development Manager within a specific industry.• Manage customer portfolio, development of existing customers and acquisition of newcustomers with the Freight business.• Evaluate the market research and for potential targets and business opportunities.• Regularly visit and communicate with all Key Account client, prepare quotations, price requestsas well as handle RFQs.• Contract preparation and checking of contracts validity.• Attend meetings focused on the coordination of business activities and the exchange ofinformation.• Comply with Kuehne + Nagel Sales Ma

Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met.Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re- negotiation takes place.Develop and implement an approach to secure competitors account customers (Prospects) in the shortest time possible. Establish competitors account customers (Prospects) pipeline to support this approach and target the accordingly.Exploit all new opportunities from existing and potential customers (Prospects) ensuring a maximum penetration of DHL in accessible market.In conjunction with the regional sales manager establish territory sales targets and ensure attainment of agreed revenue and shipment profitability targets.Gaining new business and maximizes growth of existing account customers. Develop sale strategies to support the company growth objectives.Monitor customer performance, loyalty, and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.Continuously develop DHL knowledge, commercial awareness and own skills and abilities to provide the best possible standard of sales practices and maximize own contribution to selling process.Ensure proper usage of the sales support processes (GSP) and tools such as MSM, COMET etc. ensuring that customer information is recorded and maintained and treated as a DHL.Ensure that E-com tools are consistently promoted to customers and implemented to achieve customer satisfaction and lowest cost per shipment transactions.Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’.

Identify sales and business development opportunities that lead to expand Aramex footprint in the Egyptian market.• Ensure privacy and confidentiality of customer data in line with the company data security policies.• Develop and maintain an effective relationship with the customers.• Generate new leads and prospect clients and industries.• Develop potential areas of growth and plans related to achieve.