• Directed the overall distribution strategy, driving significant growth and market expansion.• Developed and implemented comprehensive business development plans to increase revenue and market share.• Led a team of professionals in identifying and capitalizing on new business opportunities.• Established strong relationships with key stakeholders, including clients, partners, and industry leaders.• Utilized data-driven insights to optimize distribution channels and enhance customer experience.• Spearheaded initiatives to improve operational efficiency and achieve organizational goals.• Monitored market trends and competitor activities to inform strategic decisions and maintain a competitive edge.• Achieved substantial year-over-year growth in sales and distribution metrics through innovative strategies and effective leadership.

• Directed technical operations, ensuring alignment with industry standards and regulatory requirements.• Managed underwriting processes, risk assessments, and policy issuance to maintain high-quality service delivery.• Implemented strategic initiatives to enhance technical efficiency and operational performance.• Provided technical expertise and support to sales and distribution teams, driving revenue growth.**Executive Vice President, CSO (January 2019 - Present)**• Led the company's strategic operations and business development initiatives.• Oversaw customer service operations, ensuring exceptional service delivery and client retention.• Developed and executed strategies to expand market presence and drive business growth.• Fostered relationships with key clients, stakeholders, and partners to enhance business opportunities.• Directed risk management and compliance efforts to ensure adherence to industry regulations.• Implemented innovative solutions to improve operational efficiency and service quality.

**Deputy General Manager – Property**• Supervised property insurance operations, ensuring compliance with industry standards and regulatory requirements.• Oversee property operations in GIG Egypt (head office and 14 branches).• Manage the risk management and central risk analysis departments.• Collaborated with upper management to create annual property budgets.• Managed underwriting processes, risk assessments, and claims handling to maintain high-quality service delivery.• Developed and implemented strategic initiatives to enhance operational efficiency and profitability.• Provided technical support and guidance to the property insurance team, fostering professional growth and development.• Managed business development across all branches to achieve budget.• Control both direct and indirect expenses.**Acting Property GM**• Led the property insurance division, driving business growth and market expansion.• Oversaw strategic planning and execution of property insurance initiatives.• Fostered relationships with key clients and stakeholders to enhance business opportunities.• Directed risk management and compliance efforts to ensure adherence to industry regulations.• Implemented innovative solutions to improve operational efficiency and service quality.

• Managed property underwriting operations for both the head office and Alexandria branch, ensuring alignment with company policies and industry standards.• Conducted comprehensive risk assessments and developed tailored insurance solutions to meet client needs.• Supervised a team of underwriters, providing guidance and support to enhance performance and professional development.• Coordinated with sales and claims departments to streamline processes and improve customer service.• Analyzed market trends and competitor activities to inform underwriting strategies and maintain competitive edge.• Developed and maintained strong relationships with brokers, agents, and clients to drive business growth and retention.• Implemented underwriting best practices and procedures to optimize operational efficiency and risk management.

• Underwrote property insurance policies, assessing risk factors and determining coverage terms and premiums.• Conducted detailed risk assessments and site inspections to evaluate potential exposures and ensure accurate policy pricing.• Collaborated with brokers and agents to develop customized insurance solutions for clients.• Maintained up-to-date knowledge of industry trends, regulations, and competitive products to inform underwriting decisions.• Assisted in the development of underwriting guidelines and best practices to improve departmental efficiency.• Provided exceptional customer service, addressing client inquiries and resolving issues in a timely manner.• Supported senior underwriters in complex cases and contributed to team projects aimed at enhancing operational effectiveness.

• Gained hands-on experience in insurance consulting and survey practices under the mentorship of seasoned professionals.• Conducted insurance surveys and risk assessments for various clients, providing detailed reports and recommendations.• Assisted in the evaluation and analysis of insurance claims, ensuring accurate and fair settlements.• Participated in the development of risk management strategies to minimize client exposures.• Collaborated with senior consultants on complex insurance cases, contributing to the creation of comprehensive risk mitigation plans.• Engaged in continuous learning and professional development to build a strong foundation in insurance principles and practices.