Walid Youssef Email & Phone Number

Canada

Edmonton, Alberta, Canada

1. Established the PMO office and defined the required Methodologies, Governances, Processes, Procedures, Tools, and Techniques.2. Ensured the achievement of PMO Health metrics (Customer Delight, Project fulfilment, Project Budget, Value delivery and Resources Synergies) 3. Managed Projects (Services / Customization / Implementation) across North America.

Edmonton, Alberta, Canada

1. Lead all aspects of projects for a client, including Initiation, Planning, Implementation, Validation, Production Preparation, Go-Live and closing.2. Determine the best delivery methodology for each project (Waterfall / Agile / Hybrid).3. Manage the Project deliverables, schedule, budget, resources, and quality to ensure goal attainment.4. Utilize the.

Canada

• Consultant in Program Management, PMO setup, and process improvement. Able to communicate complex ideas effectively, both verbally and in writing. Strong problem-solving capabilities.
• Led the planning and deployment of strategic technology infrastructure projects for clients with different sizes and complexity
• Applied project management best practices and standards in managing the project schedule, budget, communication, change, and risks
• Ensured high-quality deliverables through careful planning, testing, and QA efforts
• Analyzed project risks and prepared the proper mitigation plan. Maintained an updated risk log during the project life cycle
• Anticipated and managed change effectively in rapidly evolving environments

• Developed and maintained the project plan, including scope statement, schedule, communication plan, goals and milestones, deliverables, and deadlines.
• Supported new business opportunities by doing strategy analysis and providing initial project Scope/Cost/Schedule forecast.
• Managed the NOC transition, stabilization, and improvement according to planned scope, cost, schedule, and quality, and ensured any roadblocks to completion are mitigated or escalated.
• Identified and governed the overall scope deliverables and interdependencies to deliver NOC to SOC transformation.
• Managed more than 35 onsite and offshore (Virtual) Engineers to deliver 24x7 NOC/SOC for Radio / Core / TRM / VAS / ICT.
• Led the critical customer escalations (Incident Management) and the change management processes.

• PMO Consultant for Kuwait International Bank: Remittance Integration into online banking and application / Datacenter renovation / End-user single sign-on
• Managed Services Consultant for STC: Service transformation governance.

• Worked closely with organization cross function’s teams including senior management, technical teams, risk management and operational support functions to ensure successful project delivery and develop new business.
• Managed up to $ 8M enterprise projects and developed a detailed projects plan to monitor and track the progress of all tasks, spend, dependencies and deliverables.
• Proactively monitored, tracked, and controlled project outcomes by mitigating risks and resolving issues to ensure overall business readiness of the solution.
• Managed the project cost estimating, budgeting, and control activities to meet budgetary objectives.
• Communicated effectively with stakeholders to ensure ongoing satisfaction and support agreements.
• Created and maintained comprehensive documentation including project charter, project plan, issue and action log, risk management plan and status reports to the sponsor and senior management.

 Supported the early pre-sales engagement for contract negotiation, deliverables definition, scope stipulation, delivering methodology, risk analysis, governance, and 3rd party outsourcing for Huawei’s first ICT services delivery operation. Managed more than 40 Engineers for services transition including, due diligence, teams’ setup, delivery readiness.

• Supported the early pre-sales engagement for the deliverables negotiation of the first Huawei’s multivendor managed services project based on GNOC solution with Vodafone Qatar.
• Managed the E2E Project Transition (+ $ 5M) from ALU to Huawei (Wireless / Core / TX / VAS / IN) including scope definitions, budget calculation, risk identification, quality definitions, and procurement management.
• Setup services delivery organization, developed local & remote teams (+65 Engineers), and managed customer expectations.

• Managed the breakthrough Project (+ $ 15 M) with Ooredoo Kuwait (Wireless / NOC / Optimization).
• Ensured the contractual compliance parameters by evaluating the contract and designing the master delivery plan.
• Enhanced the delivery efficiency by setting up a healthy business environment, implementing effective communication channels, utilizing available resources, and creating a crystal clear processes and guidance.
• Interacted with stakeholders for collecting/evaluating requirements to align with project deliverables.
• Guided the teams (+35 Engineers) to enhance customer satisfaction by prompt issues handling and ensuring qualitative service delivery.
• Followed up with teams in accomplishing P&L targets, cost optimization, and enhancing business generation

• Facilitated Zain group business development including forecasting, quota attainment, and opportunity management.
• Defined and Implemented market strategy and product/solution brand promotion strategy for retaining or enhancing existing market share across the target market segment
• Established and maintained customer relations and enhanced satisfaction and loyalty
• Orchestrate cross-functional teams to deliver business solution

• Managed the E2E project/program and add-on sales (+ $ 18 M)
• Negotiated the services outsourcing with partners to enhance project performance and cost-efficiency.
• Chaired the project P&L, budgeting, forecasting, and cost control to improve project profitability.
• Supported the lifecycle of the projects including developing the business cases, planned and controlled projects, and prepared forecasts of short- and long-term projects.
• Supervised, coached, mentored, & motivated project team members, and encouraged positive action and accountability for their assigned work.

 Service Management for Multi-vendor 2G /3G / Core Networks (Motorola, Huawei, SUN, CISCO, and Bluecoat)  Develop and Deliver P&L for the Managed Services Projects and new opportunities for accomplishing Revenue per HR Head and Gross Margin as well as cultivating new business opportunities  Lead the Managed Services team for effectively maintaining.

 Build and motivate 2G/3G Managed Services teams  Enhance client satisfaction by identifying / resolving system issues for automating work processes  Focus on enhancing Network Performance, Planning, Quality and Level 3 Maintenance Support  Accountable for software upgrade, Database support and new features benchmarking

Egypt

 GPRS/GSM Network Performance and Quality Support. GPRS/ GSM Customer Operation and Level_3 Maintenance Support. Software Upgrade, benchmarking and Database Support. NHA Support. Network Planning support.

Iraq

 Leading the BSS Team to launch the first GSM commercial system in Iraq Baghdad.  Network Planning support. Supervise and manage the BSC/RXCDR/BTS Installation/Commissioning/Integration. GSM Network Performance and Quality Support. GSM Customer Operation and Level_3 Maintenance Support. Software Upgrade, benchmarking and Database Support.

Kuwait

 BSC/RXCDR Network expansion support.  Dual Band (EGSM & DCS) Sites Expansion. Single Band to Dual Band sites upgrade.

Morocco

 Managing Network support local team. Supervise & manage the Network Expansion. Supervise & manage new equipment Installation, Commissioning, Integration and Acceptance. Supervise & manage Database Operations and Software Upgrade GPRS/GSM Network Performance and Quality Support. GPRS/GSM Customer Operation and Level_3 Maintenance Support.

Morocco

 Joined the launch of first Motorola GPRS commercial system in the region. PCU Site Survey, installation, commissioning, Integration, Troubleshooting and acceptance. GPRS network Drive testing, planning, optimization and Benchmarking.

Egypt

 Joined the first Motorola GPRS trial in the region. Working with GPRS related equipment and tools like K1205 Protocol Analyzer, PCU Staging tool, BSS Gathering tool…  PCU Database Managing. Performing different GPRS drive testing and throughput tests (UDP, TCP, HTTP, WAP…). Preparing GPRS seminars and on job training for the customer.

Bachelor Of Science - Bs, Electronics And Communication Engineering

Activities and Societies: WES Credential AssessmentGraduation Project: Speech communication system based in ring topology with conference.

Information System Business Analyst