Walid El Afifi Email & Phone Number

Dubai, Dubai, Ae

Austin, Texas, Us

• Handling overall responsibility for managing the customer relationship to ensure customer success and secure subscription renewal (Looking After 7 Customers and contributing to $2M subscription ARR).• Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction and success with Oracle Cloud products.• Acting as a liaison between Oracle Internal Stakeholders and the customer with a focus on communicating Oracle SaaS roadmap (with focus on HCM Cloud) and how the roadmap will influence customer success on the Cloud.• Developing Customer Success Plans for customers that outline their critical success factors, metrics for success, potential issues, and provide effective recommendations.• Prioritizing and driving resolution on escalated customer issues.• Providing assurance and oversight to implementing customers regarding SaaS implementations best practices.• Monitoring and facilitating the customer’s adoption of our solution features and functionality with providing Oracle with an understanding of their overall business needs as they relate to Oracle products.• Leveraging customer relationships as needed for prospect references.• Keeping customers informed of the process changes for a successful of existence on Oracle Cloud.• Working with the client project manager and executive team to identify/resolve all issues that could impact success and satisfaction.Strategic Responsibilities• Leading EMEA Customer Success Engagement Methodology project.• Leading ECEMEA Customer Success Strategic Initiatives.• Conducting Talent Acquisition activities including screening and selection.• Leading New Customer Success Manager On-boarding activities.• Running Team Enablement Activities and Training.

Dubai, Ae

• Led the development of Human Resources systems strategy.• Maintained a yearly ERP and HR transformation strategy.• Led the HR Excellence Team to deliver projects and initiatives that support the company-wide ERP Excellence Strategy.• Act as a single point of contact with Oracle Implementation Partner to deliver world-class ERP implementation.• Developed and maintained Oracle implementation project planning.• Championed change management initiatives for system changes across the Organization.• Led requirements gathering by the way of identifying stakeholders and coordinating with DPE Leadership team.• Insured the quality of the implementation partner deliverables.• Built an effective systems support process.• Developed the internal recourses to phase-out Oracle Partner.

Zurich, Zh, Ch

• Supported India, the Middle East and Africa SAP implementation.• Developed an overall HR strategy to support the implementation of business goals on a regional level• Built and direct HR Excellence teams in India Middle East and Africa.• Work closely with business stakeholders to understand their HR requirements.• Collaborate with regional HR manages to design and development organization units.• Define HR policies, processes and procedures for different countries across the region.• Development plans for internal HR communication programs (including employee satisfaction survey).• Coaching, counselling and helping to resolve HR work-related challenges.• Develop HR Excellence implementation plans in different locations across the region.• Manage major SAP HR implementation projects in the region.

Austin, Texas, Us

• Consistently overachieved sales targets and objectives.• Actively maintained a depth of product knowledge in focused product lines.• Developed awareness of all relevant competitive products among my team.• Supported the sales team to maintain a healthy prospect pipeline.• Understood the needs and pains of the customer and linked them to solutions offered by products/solutions provided by Oracle.• Supported Oracle customer base to understand Oracle’s value proposition and how it solves their business problems using the offered Product(s).• Contributed to relevant product-specific industry value propositions and demand generation.• Educated Oracle customers and partners in Oracle product offerings and services.• Presented commercially attractive solutions in marketing campaigns as requested.• Helped pushing Oracle product offerings to the Middle East and Africa markets by the way of conducting Marketing Events to a number of industries and in various locations.• Built and maintained long-term relationships with relevant stakeholders at the customer site.

6Th Of October, Eg

• Led a team of Oracle ERP and HR consultants to accomplish various Oracle eBusiness Suite implementations across a wide range of industries across the Middle East.• Delivered a large number of Oracle eBusiness Suite implementations as a senior consultant.• Lead business requirement definition initiatives.• Participated in projects by the way of laying down the overall solution design and integration.• Performed Oracle e-Business Suite Application Parameterization.• Application Localization and customization.• Performed System testing and provide adoption Plans.• Managed Post-Production Support.• Delivered Business Modelling, Process Reengineering, system adoption and transformation plans.• Conducted Oracle standard and customized courses.

Mba

Bachelor Of Science, Computer Science