Customer/User Experience professional looking for a Team management role with a values-based company. In my 10 years working in customer service / Engagement / Experience, I’ve perfected the art of communication and problem-solving. In this support role, I managed phone calls, emails, and chats with customers, ensuring the resolution of any issues and escalating issues as needed, Leading and training great teams, achieving an exceptional level of productivity and quality, and continuously improving the hard skills and soft skills in the same time.