Walisson Pires Email & Phone Number

Prague, Czechia

Prague, Czechia

As an Engineering Customer Support Specialist, I am responsible for providing support worldwide, primarily in the field to all integrator partners and customers. I lead user training of collaborative robots, focusing on teaching how to program and use the robot effectively for various applications. Additionally, I perform tests on robots in the laboratory, recreating errors reported from the field and facilitating the fixing of such errors by the developers. Finally, I develop training… Show more As an Engineering Customer Support Specialist, I am responsible for providing support worldwide, primarily in the field to all integrator partners and customers. I lead user training of collaborative robots, focusing on teaching how to program and use the robot effectively for various applications. Additionally, I perform tests on robots in the laboratory, recreating errors reported from the field and facilitating the fixing of such errors by the developers. Finally, I develop training materials such as manuals, seminars, and workshops to support the training of technical operators and sales engineers. Show less

Prague, Czechia

- Overall coordination of technical Customer Support- Development of processes and tools- Management of internal and external communication for technical topics, including updates on software/firmware/hardware- Creation and maintenance of an internal Knowledge Base and FAQs for our customers- Collaboration with R&D, Production to develop Robot Documentation- Enhancement and development of training concepts with SSD Rexroth- Tracking Support/Repair Performance e.g., MTTR,… Show more - Overall coordination of technical Customer Support- Development of processes and tools- Management of internal and external communication for technical topics, including updates on software/firmware/hardware- Creation and maintenance of an internal Knowledge Base and FAQs for our customers- Collaboration with R&D, Production to develop Robot Documentation- Enhancement and development of training concepts with SSD Rexroth- Tracking Support/Repair Performance e.g., MTTR, MTTAand actively supporting customers in the Global level. Show less

Joinville

• Implementation of MES performance System projects, as well as support of projects already in use by industry wide customers.• More than 20 implementation during 8 months in 3 States and 15 different cities.• Configuration of hardware and software. (Connections, Database, Servers, etc.) to release their use by the client for data collection. • Execution of customer service and support services.• Remote Assistance and frequent customer visits to solve problems and implement… Show more • Implementation of MES performance System projects, as well as support of projects already in use by industry wide customers.• More than 20 implementation during 8 months in 3 States and 15 different cities.• Configuration of hardware and software. (Connections, Database, Servers, etc.) to release their use by the client for data collection. • Execution of customer service and support services.• Remote Assistance and frequent customer visits to solve problems and implement new projects • Data manipulation in SQL and basic programming in .PHP language • Provide training in operation and configuration of the system.• Generation of nonconformity reports for internal development team. Show less

Joinville E Região, Brasil

• Development of new connected refrigerators. • Research and application of methods to evaluate components and products, enabling analysis for the product launch. • Planning and execution of hardware tests.. • Responsible for the analysis and treatment of information acquired in tests. • Test execution under specific laboratory conditions. • Review data and development suggestions over time. • Collaboration for the development of the logic of the algorithm for decision… Show more • Development of new connected refrigerators. • Research and application of methods to evaluate components and products, enabling analysis for the product launch. • Planning and execution of hardware tests.. • Responsible for the analysis and treatment of information acquired in tests. • Test execution under specific laboratory conditions. • Review data and development suggestions over time. • Collaboration for the development of the logic of the algorithm for decision making. • Performing Usability Test to validate the applied logic. • Identification of faults and operating conditions of the product. • Follow-up and support of the products in the production line. Show less

Curitiba E Região, Brasil

Expertise in the integration of systems to optimize billing processes between MadeiraMadeira its suppliers and end customer. Testing and ratification activities with integrators (ERP) and suppliers using DropShipping.• Competence in more than 90% of suppliers' systems. Responsible for a portfolio of suppliers and their social integrators (ERP).• Negotiation of deadlines and suggestions for improvements. Elaboration of the schedule of application and testing of the system. • Follow… Show more Expertise in the integration of systems to optimize billing processes between MadeiraMadeira its suppliers and end customer. Testing and ratification activities with integrators (ERP) and suppliers using DropShipping.• Competence in more than 90% of suppliers' systems. Responsible for a portfolio of suppliers and their social integrators (ERP).• Negotiation of deadlines and suggestions for improvements. Elaboration of the schedule of application and testing of the system. • Follow up of the first purchase operations between the systems. • ERP and Supplier developer support. • Analysis and data collection to optimize the process.• Planning and development of new integration tools over time the full projects lifecycle. Show less

Curitiba E Região, Brasil

Responsible for the monitoring and improvement of purchases from the suppliers within my brand portfolio. Supervision and monitoring of suppliers, direct contact for negotiation of better conditions and costs, market monitoring, analysis of indicators, strategic decision making, as well as prospecting potential new partners.

Curitiba E Região, Brasil

Responsible for the research and development of a noise attenuator for industrial environments (Active Noise Cancellation - ANC). The use of adaptive control and filtering techniques to generate anti-noise in order to attenuate noise in real time is based on the effect of superposition of sound waves. • Practical function for a multi-frequency system up to 500Hz. • Up to 98% reduction of the sound power (~ 20dB) at the microphone reading point. • Organization and development of a… Show more Responsible for the research and development of a noise attenuator for industrial environments (Active Noise Cancellation - ANC). The use of adaptive control and filtering techniques to generate anti-noise in order to attenuate noise in real time is based on the effect of superposition of sound waves. • Practical function for a multi-frequency system up to 500Hz. • Up to 98% reduction of the sound power (~ 20dB) at the microphone reading point. • Organization and development of a project to ensure completion in under one year. • Index of components and consultation of the best prices for the construction of the set. • Research on the subject which didn't have many references in the literature. • Programming in MATLAB and compilation of modeling and algorithms in SPACE Microlabox. Weekly checks and tests to evaluate the evolution and improvement of the system. • Data analysis and treatment for adaptive. • Failure identification and mapping of all valid system applications. Show less

Curitiba E Região, Brasil

Responsible for the contact and follow up responsibility for the equipment and to provide support for all Brazil, guaranteeing 25% of tests for each lot within the shortest possible time for release of the cash in the box next to the bidding process.

Honor Bachelor'S Degree, Mechatronics, Robotic, Systems And Control And Automation Engineering

Specialization Course, Engineering Of Industry (4.0)