Waliu Mustapha Email & Phone Number

Working in a team supporting all Brewin Dolphin usersSupporting a huge range of financial applicationsDealing with issues via calls, chats, and self-serviceCarrying out requests that users have raised (can range from software install to access to applications)Using in-house active directory known as ARSUsing Dameware to remote onto machines to assist users.

Newcastle Upon Tyne, United Kingdom

In-house IT support technician supporting around 160 usersCreating new user accounts, maintaining user accounts and password resetsSetting up new devices (doing fresh installs of Windows OS)Providing IT Inductions for new startersMaintaining the systems and ensuring devices are kept up to dateProcuring of IT kit including new laptops and.

Newcastle Upon Tyne, United Kingdom

I deal mainly with Service Desk Tasks which are requests for folder access, mailbox access, Cisco phone logins, etc. I also create folder groups with either read or modify access, shared mailboxes and distribution lists and also set up users for VPN access.Providing 1st line support to Balfour Beatty members of staffWorking towards an ITIL.

Eaga Plc has now been acquired by Carillion Plc. See previous for what I did during my 3 month contract.:)

Providing 1st and 2nd line supportSupporting all Eaga staff and partnersMainly dealing with account issue, hardware issues, networking issuesUpgrading of laptops and desktopsOrganising dispatch and retrieval of machines for repairPassing relevant calls to the correct departmentUse of Active Directory for user account issuesLogging calls onto Track It.

Providing 1st and 2nd line supportSupport for all NHS Staff in North Of TyneLogging calls for new users and existing usersSetting up of new users, password creationUnlocking accounts, resetting passwordsUse of Active Directory for user detailsInstalling printers via networkTypically resolving most calls first time otherwise pass to relevant.

Providing 1st, 2nd and 3rd line supportSupport for a wide range of clientsBroadband, wireless, networking and telephony supportNetwork monitoring and network managementEngineer catch and dispatch for hardware replacements or installsConfiguring switches, VoIP phones, routers and other networking kitsRemote access to client servers and resolving issues over.

Was under a 6 month contractBuilding old machines onto new server before 1st Sept 2007Also replacing any old machines with brand new ones if very oldSupporting the helpdesk with technical issuesGoing round the college to check on machines that need RAM upgradesAlso doing major hardware rollouts throughout the collegeHardware rollouts at new building in.

Working as 1st line Helpdesk AnalystReceiving inbound calls from clientsProviding efficient customer supportSupporting a number of companies throughout the North East and other regions of the UK.Doing mostly remote work to aid clients to resolve issuesLogging calls and passing to relevant engineers if on site help was requiredMaking daily call backs to.

Working for Apple Macintosh ComputersReceiving inbound calls from customersProviding efficient customer supportLogging notes and vital information relating to faulty Apple Mac products including computers and iPods on eMacs running Mac OS X 10.4Supporting users of Mac computers and iPodsGiving customers best possible ways to troubleshoot their.

Working for BT Telephone Faults Management CentreReceiving inbound calls from customersProviding efficient customer supportLogging notes and vital information relating to fault on Elixir within Windows NT 4.0 and now Windows XP ProLogged an average of 60 calls a dayBeing precise and assertive to the customer requirementEnsuring customer receives best.

Working for BT Broadband Technical HelpdeskReceiving inbound calls from customers with broadband/computer faultsBeing precise and assertive to the customer requirementEnsuring customers receives best possible serviceLogged an average 80 calls a dayUsing a woosh test to determine customers broadband problemLogging notes and information on CSS and Vantive.

Education record

Education record

Education record

Education record

Mathematics C Waterloo, London English Literature C English Language D Information Technology D Physics D