-Supervised a team of bartenders, servers, and support staff, fostering a positive work environment.-Maintained a high standard of business to ensure a positive customer experience-Developed close relationships with customers, resulting in customer satisfaction and retention-Resolved complaints and issues promptly; served as a mediator for any issues that arose-Oversaw proper handling and accounting of money during shifts-Helped build and maintain the culture and operational structure of the establishment

-Served food and made drinks in a busy, high-volume environment-Frequently served when a maximum occupancy of 229 customers was reached-Maintained high standards of cleanliness, service, and customer experience-Created a safe and comfortable environment for customers despite high occupancy being reached