Key / Closing Manager
Current• Lead employees by modeling attention to detail, providing exemplary service, and motivating the team• Set expectations for accurate orders, timely delivery, and pleasant guest experience• Address escalated customer questions and concerns diplomatically• Led the implementation of a new Point-of-Sale system (Toast), trained new employees how to use it, and met with senior management to analyze system issues representing the Sandy Springs location• Responsible for nightly financial closeout including analyzing sales growth/decline and managing labor costs• Work various roles as needed (host, expeditor, server)