Annette Walker Email and Phone Number
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Annette Walker personal email
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Experienced Sr Global Leader in B2B and B2C global Customer Experience and Sales Enablement through Learning, Development & Communications (LDC). Proven transformational results in the Electronics Manufacturing and the Financial Services Industries. Highly skilled with award-winning results in Customer Experience, Consultative Selling/Servicing transformation, Business Strategy, Strategic Project Management, Operations Management, Contact Center Management, Operational Effectiveness and Process Improvement.
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Senior Global Leader - Center Of Excellence For Learning, Development & CommunicationsTe Connectivity Oct 2015 - PresentGalway, IeCenter of Excellence - Global Learning, Development & Communications for Enterprise Onboarding, Sales Enablement and Customer Care. -
Director - Global Customer ExperienceAmerican Express 2002 - 2015New York, Ny, UsContinuous track record of success driving Global Customer Experience Transformation in the Inbound Phone Customer Care Network at American Express. Achieved Voice of Customer Network improvement of +2,440 bps, while implementing global treatment strategies, deepening customer engagement and delivering incremental value generation across the US & 21 International Markets. -
Director - Cobrand Relationship ManagementAmerican Express 1996 - 2002New York, Ny, UsStrategic Relationship Stakeholder for Costco, Delta, Hilton & Starwood Cobrand and Global Network Card Products.
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Director - Risk OperationsAmerican Express 1993 - 1996New York, Ny, UsLed Inbound Phone Operations Contact Channels for Credit Authorization and Card Replacement functions in US Card Services.
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Project ManagerAmerican Express 1987 - 1993New York, Ny, UsLed implementation of global re-engineering projects, prioritizing and delivering process, procedure and capability improvements for customer profile, call type servicing process flows and defect elimination of E2E customer friction points.
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Training Development/DeliveryAmerican Express 1985 - 1987New York, Ny, UsDeveloped & delivered global training solutions for B2B & B2C customer experience and technical processes.
Annette Walker Skills
Annette Walker Education Details
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Appalachian State UniversityEnglish
Frequently Asked Questions about Annette Walker
What company does Annette Walker work for?
Annette Walker works for Te Connectivity
What is Annette Walker's role at the current company?
Annette Walker's current role is RetiredTE Connectivity - Channel DistributionAmerican Express - Global Customer Engagement Network.
What is Annette Walker's email address?
Annette Walker's email address is an****@****ess.com
What is Annette Walker's direct phone number?
Annette Walker's direct phone number is (800) 528*****
What schools did Annette Walker attend?
Annette Walker attended Appalachian State University.
What skills is Annette Walker known for?
Annette Walker has skills like Customer Experience, Value Generation, Customer Engagement, Voice Of The Customer Analysis, Global Business Planning, Global Cross Functional Team Leadership, Operational Excellence, Operations Management, Process Improvement, Project Management, Management, Risk Management.
Who are Annette Walker's colleagues?
Annette Walker's colleagues are Carlos Alberto Quirrin Silvestre, May Zin, Luana Cristina Macedo, Ramanna Hanchinal, Michael Keiter, Mba, Dominika Graca-Świtała, Christopher Rios.
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