Partnered closely with business units, product management, engineering, and other cross-functional teams to define and oversee projects and feature development. Proactively addressed and resolved daily challenges, employing sound judgment to maintain project momentum. Collected and managed customer requirements, including deliverables and environmental considerations, to ensure alignment with contractual obligations and enhance customer satisfaction. Developed, documented, and presented comprehensive project plans and feature outlines from a strategic perspective. Collaborated with product management to establish and agree upon production schedules, ensuring timely delivery and alignment with overall business objectives.

Established and refined the development process to ensure efficient project execution. Provided timely updates on risks and issues to customer management, ensuring proactive resolution and transparency. Maintained clear and open communication with key stakeholders, providing visibility into project progress and milestones. Ensured the appropriate team was assembled, motivated, and aligned with project goals, while consistently delivering high-quality outcomes. Fostered strong relationships with business users and both on-site and off-site teams, facilitating collaboration and ensuring client satisfaction throughout the project lifecycle.

Oversaw the comprehensive planning, coordination, execution, and completion of assigned projects. Established a delivery framework tailored to project specifics and client requirements. Helped with defining project scope and objectives, involving key stakeholders and ensuring technical feasibility. Created and presented detailed project plans to track progress and ensure successful delivery. Utilized strong analytical skills and expertise to gather requirements, document business processes, and recommend best practices for sales and use tax automation initiatives.

Organized, filed, and maintained project-related documents in various backend databases Assisted in project management to ensure each project was completed on time using the critical path method. Reported milestones or issues to stakeholders, resulting in an overall reduction in average project completion time and higher customer satisfaction. Managed projects throughout the sales pipeline including proposal submission, design and delivery. Engaged in providing customer satisfaction by communicating effectively throughout the progress of the project.