Marshall Walker Email & Phone Number

Austin, Texas Metropolitan Area

● Provided technical support to employees, assisting with hardware and software issues, troubleshooting network connectivity problems, and resolving technical incidents in a timely manner.● Assisted in managing and maintaining the company's help desk system, ensuring accurate documentation of support requests and resolutions.● Installed and configured operating systems, software applications, and drivers on desktops and laptops, ensuring compatibility and optimal performance.● Conducted hardware and software inventory management, keeping track of equipment and licenses, and coordinating with vendors for procurement and maintenance.● Collaborated with cross-functional teams to implement IT projects, including system upgrades, software rollouts, and network infrastructure improvements.● Managed the corporate administration of Active Directory, including the creation/ management of user accounts, permissions, and group policies.● Conducted user training sessions on basic IT operations and best practices, enhancing overall user productivity and efficiency.● Assisted the IT team in providing technical support to employees, troubleshooting hardware and software issues, and resolving network connectivity problems.● Assisted in the setup and configuration of desktops, laptops, and peripherals for new employees, providing a seamless onboarding process.

The Woodlands, Tx

- Performing requirements gathering to determine customer needs.- Managing invoices, expenditures, and event budgets. - Utilized Squarespace CRM platform to track client engagements.- Establish, execute, and monitor social media marketing campaigns.- Use and understanding of light and composition to create envisioned deliverables for clients.- Formed efficient editing processes for the rapid turnaround to provide maximum customer satisfaction.- Work with layers to create composite images of bracketed studio lighting using masks, frequency separation, liquefying objects, and image sharpening.- Serve as a lighting technician for various photographers. - Photographed high profile artists as head photographer for multiple music venues.- Headed international corporate headshots project in India for Fortune 500 company of over 9000 employees.

- Supervise daily operations and product production.- Organizing twice-weekly farmers market engagements and lead sales efforts.- Maintained inventory through a front-end database UI.- Cultivate relationships with vendors and customers to grow the business Partner with local businesses to deliver a quality product.- Organize social media including content creation, giveaways, promotions, and customer engagement using Buffer & Planoly.- Drive marketing efforts by creating photographic themes, utilizing everyday materials on hand to tell the business’ unique story.

Houston, Texas Area

- Quickly learned & adopted new technologies in fast-paced event industry.- Developed front-end HTML-5 as an interface for back end software.- Coordinated production logistics for multiple international events.- Supervised & coordinated third party teams during events.- Provided troubleshooting for customer concerns to ensure overall satisfaction.- Set up backdrops, lighting, cameras (shutter, aperture, exposure) for booths.

The Woodlands, Tx

- Provided front-line phone & email customer support (avg 30 engagements per day.)- Served as primary project contact for implementation of IP VOIP phone lines- Managed Salesforce CRM system for ticket logging and knowledge base- Collaborated with the IT department to develop and streamline software- Installed software communication with third party systems - Developed and managed reports to increase workflow productivity- Worked independently and as a team to ensure customer satisfaction- Head photographer for multiple agents and content creation for business

The Woodlands, Tx

Provided front-line phone & email customer support (avg 30 engagements per day.)Served as primary project contact for implementation of IP VOIP phone lines.Managed Salesforce CRM system for ticket logging and knowledge base.Collaborated with the IT department to develop and streamline software.Installed software communication with third party systems.Developed and managed reports to increase workflow productivity.Worked independently and as a team to ensure customer satisfaction.Created code based in Javascript, CCS, and HTML-5 for front end management.

Houston, Texas, United States

- Received incoming calls to capture event details and coordinate bookings- Collected customer information and documented it into an in-house database.- Developed relationships with customers to determine needs.- Served as liaison for the studio, creating sets for clients and assisting with lighting if needed.- Maintained social media and content creation for the studio.- Managed client confidentiality policies for non-disclosure agreements.- Supported daily studio operations and time management for the studio hours.

The Woodlands, Tx

2003-2005 Worked at Marshall Production in The Woodlands, TX - Booking & Concert Management2007-2008 Toured 250 days out of the year for Hundred Year Storm2008-2010 Worked at Premium Studio in Austin, TX as Recording Engineer Intern2010-2012 Worked at The Mink in Houston, TX - Sound Engineer & Booker 2012-2014 Guitarist & Singer for Showers (The Band)2012-2015 at Treaty Oak Collective in Houston, TX - Booking & Concert Management for Walters & Mango's(Venue)2008-2017 Composer of Warbler Pl