I am a seasoned Product Support Specialist with 8+ years of customer service and IT experience in the medical sector. Recognized for demonstrating a natural aptitude for problem-solving, as well as for software implementation and test creation, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded IT and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include systems analysis, application support, and solving complex and challenging problems. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, technical skills, team collaboration and resource management to support efficiency and maximum returns. Currently, I am a Product Support Specialist with MDLive. In this role, I implement API and application support for healthcare providers, patients, and MDLive employees. I also identify software bugs and offer on-call support for providers and clients regarding product feature functionality. In addition, I liaise with senior leadership, clients, and IT testing teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical and client support expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect