Wallace Macon Email & Phone Number

Oaks, Pennsylvania, United States

Braintree, Massachusetts, United States

• Analyzed competitive pricing strategies through comprehensive financial modeling, leading to the introduction of a revised pricing structure that improved market share and positioned the company as a leader in the healthcare insurance sector.• Created a centralized database of potential clients, including detailed profiles and engagement history; this resource has become an essential tool, utilized by over 12 sales representatives to streamline outreach efforts.• Compiled and analyzed over 1M data points to extract actionable insights for the business development team, enhancing the understanding of customer needs and driving the formulation of more effective sales strategies.• Leveraged advanced Excel functions and Tableau to analyze complex healthcare insurance data, identifying key trends and insights to support business development initiatives.

West Chester, Pennsylvania, United States

Conducted regular audits of member orders and payments, achieving compliance with internal policies and external regulations while ensuring financial transactions remained error-free for over 2,000 processed orders monthly.● Developed a member feedback initiative by analyzing data from over 100 interactions, refining service delivery, and increasing member satisfaction ratings to 92%, demonstrating commitment to continuous improvement.● Facilitated weekly team meetings with kitchen and service teams to identify workflow bottlenecks; implemented strategic solutions that enhanced operational efficiency by 25%, ultimately benefiting an average of 200 customers per week.