Wallace Santana Email and Phone Number
Experienced professional in IT operations within large multinational companies. I hold a degree in IT Management, technical education in informatics, and certifications in ITIL 4 and Azure. I possess both technical and business skills, aiming to deliver innovative, efficient, and cost-effective solutions. I'm Fluent in English, and I have experience working in multicultural environments. As an IT Support Specialist, I provide both initial and advanced support, manage systems, user accounts, permissions, IT assets, and coordinate IT service attendance, software troubleshooting, hardware and network maintenance, ensuring alignment with business standards. I’ve participated in projects and addressed various IT challenges, from incidents to complex problems, with prompt and innovative resolutions.
Avanade
View- Website:
- avanade.com
- Employees:
- 17603
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Analista Sênior, Modern Workplace EngineerAvanadeState Of São Paulo, Brazil
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It Infrastructure AnalystSpring Mobile Solutions Sep 2024 - PresentSão Paulo, BrasilManage network infrastructure, deploy and maintain Microsoft Azure and Windows Server environments. Administer Office 365, SharePoint, servers, backups, and databases. Implement cybersecurity measures, develop shell scripts, and automate tasks with PowerShell. Provide technical support, act as the support focal point in Brazil for global and regional initatives and projects. -
It Support SpecialistDanfoss Aug 2023 - Jul 2024Osasco, São Paulo, BrasilHandled user requests via multiple channels, providing support and managing accounts. Responded promptly to incidents and service requests. Offered guidance on tech use, provided on-site IT support, collaborated on IT initiatives, diagnosed problems, and created documentation. Ensured adherence to security policies. -
Information Technology Analyst (Tech Lead)Mineração Taboca S.A. May 2022 - Jun 2023Barueri, São Paulo, BrasilAs a technical leader, managed incidents, requests, and IT infrastructure (AD servers, databases, Office 365). Provided Microsoft 365 support, infrastructure maintenance, and Service Desk administration. Diagnosed issues, coordinated with vendors, ensured SLA compliance, managed IT assets, and user access. Conducted user training, data analysis, and executive presentations -
Technical Support AnalystMineração Taboca Feb 2020 - May 2022Barueri, São Paulo, BrasilManaged incidents and requests, administered Service Desk and ITSM systems, and maintained IT infrastructure (AD servers, databases, Office 365). Provided intermediate infrastructure support, coordinated with vendors, ensured SLA compliance, managed business platforms, guided users, and supported Microsoft 365.
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Support TechnicianMineração Taboca Mar 2019 - Feb 2020Pirapora Do Bom Jesus, São Paulo, BrasilHandled incidents and requests, diagnosed and resolved hardware/software issues, escalated incidents as needed, supported cell phones/tablets (Android and iOS), and provided technical support for hardware, Windows, Android, and iPhone
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Administrative OfficerPrefeitura De Santana De Parnaíba Aug 2012 - Mar 2019Santana De Parnaíba, São PauloManaged material and document flow, received and stored materials, prepared correspondence, digitized documents, and organized files. Maintained spreadsheets, supported inventories and audits, managed supplies, collaborated with teams, participated in training, and assisted servers and citizens -
Office AssistantOr Services Feb 2012 - May 2012Barueri, São PauloCollected and organized customer data, kept accurate and up-to-date records of data releases, collaborated with development teams and technical support, and communicated effectively with the companies served. Monitored and analyzed entered data, implemented quality control measures, identified and proactively solved problems in data entry, and participated in training and updates related to data entry. -
Administrative InternMapfre Jul 2010 - Dec 2011Barueri, São PauloTyped and formatted documents, provided customer service, and archived documents both physically and digitally. Executed administrative tasks such as scheduling and organization, updated databases and internal systems, collaborated with multidisciplinary teams for administrative support, and participated in training and continuous development to improve administrative skills
Wallace Santana Education Details
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Information Technology -
Information Technology
Frequently Asked Questions about Wallace Santana
What company does Wallace Santana work for?
Wallace Santana works for Avanade
What is Wallace Santana's role at the current company?
Wallace Santana's current role is Analista Sênior, Modern Workplace Engineer.
What schools did Wallace Santana attend?
Wallace Santana attended Universidade Anhembi Morumbi, Etec - Escola Técnica Estadual De São Paulo.
Who are Wallace Santana's colleagues?
Wallace Santana's colleagues are Matthew Miles, Loïc Bouscaud, Beatriz Freymann, John Kaminski, Sanqun Xie, Rogério Da Silva Santos, Roberto Botelho.
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Wallace Santana
Consultor Técnico Legislativo At Câmara Municipal De São Paulo | Professor Universitário At Universidade Presbiteriana MackenzieSão Paulo, Sp
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