Wallace Chiu Email & Phone Number

Responsible for managing projects to ensure successful implementation of furniture installations. Served as primary interface between the salesperson and the client. Knowledgeable in all aspects of the project from the initial sale, through the installation and follow up phase of the project. Ultimately accountable for ensuring that the backend of the project is completed according to contractual obligations as outlined in the customer’s service level agreement (SLA) documents, and at the same… Show more Responsible for managing projects to ensure successful implementation of furniture installations. Served as primary interface between the salesperson and the client. Knowledgeable in all aspects of the project from the initial sale, through the installation and follow up phase of the project. Ultimately accountable for ensuring that the backend of the project is completed according to contractual obligations as outlined in the customer’s service level agreement (SLA) documents, and at the same time, provide superior customer service while developing and maintaining successful client relationships for repeat business.• Monitor the performance of the project team and approach to assure that corporate processes and procedures are followed and quality standards are being met. • Consider risk management by monitoring client issues and technical issues in a timely manner to minimize liability.• Work closely with project team in the pre-planning and analysis phase including furniture design development and application phase of the project. Reviews project site, product specifications, shop drawings and/or furniture installation drawings to ensure comprehensive familiarity with details of the project.• Track all orders via Excel spreadsheets, updating the Project Team with a status report through regular team meetings with all stakeholders.• Attend site meetings to monitor overall schedule of the project as well as ensure that all requirements for project success are on track.• Schedule and implement deficiency walk-throughs according to corporate quality standards and procedures. Manage and track resolution process for identified deficiencies to completion and customer satisfaction.• Upon project completion, obtain formal customer sign offs in compliance with any contractual obligations and submit all paperwork in a timely manner and/or in accordance with customer contract requirements in preparation for invoicing by Finance. Show less

Provided central oversight from inception to completion of a project. Single point of contact, and integrative responsibility, for all aspects of assigned contract furniture projects, from inception of project to final close-out and invoicing. Planned, coordinated and oversaw all installation related tasks, critical dates, client and third party interface and relations, performance quality and customer satisfaction, budget and project administration for each assigned project.Successfully… Show more Provided central oversight from inception to completion of a project. Single point of contact, and integrative responsibility, for all aspects of assigned contract furniture projects, from inception of project to final close-out and invoicing. Planned, coordinated and oversaw all installation related tasks, critical dates, client and third party interface and relations, performance quality and customer satisfaction, budget and project administration for each assigned project.Successfully managed the delivery and installation of multiple RBC offices across the country including:• Montreal – 3 Floors, 1500+ workstations• Vancouver – 3 Buildings Multiple Floors, 1000+ workstations• Winnipeg – 250 workstations Show less

Vaughan, Ontario, Canada

Maintained and grew business within existing client base. Prospected for new opportunities, with a minimum of 4-5 new projects a year. Developed strategy of targeting vertical industries to ensure new prospect pipeline is kept full. Introduce to clients OMAX Grand & Toy’s Streamline proposition and show how it would help to lower overall procurement costs. President’s Club 2012 Q2.

Developed new business opportunities and at the same maintain/grow sales with existing client base while meeting and/or exceeding agreed to profit levels for the company. Assisted with marketing initiatives to help generate new business.

Handled post-sales relationship management for the large-scale office installation projects for the Steelcase product line. Selected to oversee the full project management cycle for key corporate clients, including high profile accounts such as BMO, Hewlett Packard and Maple Leaf Sports & Entertainment.

Brought on board to manage the completing sale and distribution cycle for the Movado Watch Brand, with leadership involvement in pricing and marketing strategies, inventory control, and distribution to major accounts in the North American Market.