Wallace Chu Email & Phone Number

Us

Us

Menlo Park, Ca, Us

Migrated images of operating systems and programs into multiple laptops using Symantec Ghost.Quality control management and testing of computer systems and monitors.Database entry and management of equipment rental data.Troubleshoot and upgrade computer equipment.Delivery and setup of equipment for Microsoft vendor employees.

Bellevue, Wa, Us

Managed and troubleshoot OS for Windows XP, Windows Vista and Windows 7 client systems Built PC computer systemsWrote 5 types of troubleshooting manuals Used Oracle Virtual Box software to design and test Windows Servers and OS’sManaged, configured and troubleshoot Cisco servers and routers using Tera Term Managed and troubleshoot routers, switches and wireless access pointsDesigned Networking map using Microsoft Visio and Cisco Packet Tracer Administrated Active Directory for Windows server 2000, Windows server 2008 R2Worked on several Introductory level C# projectsOne of three students chosen to assist with server rack installation project for Bellevue College

Basking Ridge, Nj, Us

Coordinate and managed over 900 plus business, national and government accounts each month for this Fortune 500 company.Promote new equipment and accessories each month to generate revenue for the business.Provide superior customer service to high-profile corporate customers including Fortune 500 companies. Receive 90-100% Leading in representative performance and resolving stats each month, the stats show that clients were totally satisfied with my performance. Receive 95% Leading on Conformance stats for customer service. The stats show that customers were educated on self serve options portals like My Business and VEC resulting in driving down call-in cost and rates.Assist in Voice Tier 1 & 2 /Data Tier 1 Troubleshooting which helped company lower certified replacements and shipping costs. Investigate billing issue on accounts and negotiated with customers to drive down overage and credits. Active in coordinating creative projects for the employee engagement team. Choose to be apart of the Cultural Community to plan internal events for employees, like a company BBQ and other holiday events.Receive multiple awards for Counting On You several times for attendance. Acknowledged last year for being of one of a few employees with 100% perfect attendance.

Seattle, Washington, Us

Provided all administrative and coordinated all projects within the entire Department of Safety.Managed department travel expenses. Tracked and scanned all invoices within our department using the Mark-view database, which streamlined and organized all invoices that were sent to Accounts Payable.Demonstrated ability to use design/art knowledge on multiple projects and was chosen by Director of Safety to be apart of new logo project for the motor coaches.Managed and tracked Labor and Industries workers claims across all departments within company on the Oracle database on a weekly basis. Resulting in all claims be processed efficiently. Provided daily administrative support for the Director of Safety, which helped reduce daily projects for the Director.Supported Director of Safety in OHSA files projects. Streamlined and managed over 800 files and inputed all data and set up new spreadsheet using Excel.

Managed all marketing aspects for company and supported 18 agents within the company.Managed and sold 4 sales transactions of residential and vacant land, which resulted in $20,000 of revenue for company.Designed company packets, flyers and postcards, resulting in increased inquiries of our listings and services from new and existing customers.Researched zoning laws, real estate laws, maps and legal documents using latitude, city and county websites. Resulted in a more efficient way of accessing the information for agents.Assisted and managed accounting and bookkeeping duties and when office manager was absent.

Assisted escrow officer in all escrows processes. Coordinated all marketing duties for company.Managed multiple escrow files on a daily bases and used streamline software to managed escrow files. Interacted daily with loan officers and lenders. This helped reduce errors in transactions and help cut down the time to close escrow.Designed all company packets and flyers, ads for Seattle Chinese Times and Asian Weekly on Microsoft Publisher and other design software. This helped increase new clients and generated thousands of dollars of profit for the company.Provided administrative support for the escrow officer and assisted in closing of escrow with clients. Generating a more streamlined process and reduced project load for escrow officer.

Renton, Washington, Us

Scheduled services for clients in database and promoted new and upcoming services and products. Which helped generated revenue for the company.Managed hundreds of client accounts each month. Database revising for any accounts that were incorrectly scheduled. Helped reduce errors and client escalations. Tracked orders in database for nine Gene Juarez salons and two training schools. Shipped supplies from inventory to send to salons and schools. Managed inventory by making sure supplies were shipped correctly. Helped reduced shipping errors.

Associate Of Arts- Network And Computing Systems, Network And System Administration/Administrator

Network And Computing Systems, Network And System Administration/Administrator

Bachelor Of Arts (Ba), Visual Arts /Minor Art History