Wallace Chu Email and Phone Number
Wallace Chu work email
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Wallace Chu personal email
I have 10+ years of professional experience in IT troubleshooting support. Experienced in troubleshooting and managing hardware and software in a networking environment and managing computer operating systems, configuring servers, Active Directory, Cisco routers, switches, user support, troubleshooting of mobile broadband and cellular devices. Ever since I was young, I have been engaged with reading the encyclopedia and looking at the visuals and learning about new subjects. I have continue to use learning and creativity as a key component in all of my careers. I am a passionate and innovative professional that enjoys a challenge and has the ability to think outside of the box. I am self sufficient and team driven. A proactive participant in group efforts and responds well under pressure.Technical Support | Software & Hardware Troubleshooting | Customer Service | PC and Mac Troubleshooting | Hardware configurations | Problem Resolution | Collaboration Continuous Process Improvement | Active Directory Configurations | Documents, File and Record Management | Microsoft Server Configurations | Database management | System Configuration | Tier 2 Voice | Tier 1 Data | Database Management KNOWLEDGE OF: Microsoft Word, Excel, Access, Outlook, Visio, Cisco IOS, Windows 95, Windows XP, Windows 7, Tera Term, Cisco packet tracer, Wireshark, MTas, ACSS, Blackberry Admin Tool, Adobe Photoshop, Microsoft Publisher, HTML, Diamond, Oracle Database, Intro C#CERTIFICATIONSMicrosoft network support, 98-366 (December 2013)MTA Network Fundamentals, 98-349 (July 2013)MTA Windows Operating Systems Fundamentals, 98-365 (March 2013)MTA Windows Server Administration, 98-367 (December 2013)MTA Security Fundamentals (December 2013)Cisco support technician (March 2014)
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Information Technology System AdministratorWashington Capital Dec 2019 - PresentUs
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Desktop Support SpecialistWashington Capital May 2014 - Dec 2019Us
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Pc TechnicianRobert Half Technology /Smart Source Rentals Apr 2014 - May 2014Menlo Park, Ca, UsMigrated images of operating systems and programs into multiple laptops using Symantec Ghost.Quality control management and testing of computer systems and monitors.Database entry and management of equipment rental data.Troubleshoot and upgrade computer equipment.Delivery and setup of equipment for Microsoft vendor employees. -
Networking And Computing Services Student /Desktop SupportBellevue College Sep 2012 - Mar 2014Bellevue, Wa, UsManaged and troubleshoot OS for Windows XP, Windows Vista and Windows 7 client systems Built PC computer systemsWrote 5 types of troubleshooting manuals Used Oracle Virtual Box software to design and test Windows Servers and OS’sManaged, configured and troubleshoot Cisco servers and routers using Tera Term Managed and troubleshoot routers, switches and wireless access pointsDesigned Networking map using Microsoft Visio and Cisco Packet Tracer Administrated Active Directory for Windows server 2000, Windows server 2008 R2Worked on several Introductory level C# projectsOne of three students chosen to assist with server rack installation project for Bellevue College -
Business And Government Customer Operations Coordinator/ Help DeskVerizon Wireless Jan 2010 - Jul 2012Basking Ridge, Nj, UsCoordinate and managed over 900 plus business, national and government accounts each month for this Fortune 500 company.Promote new equipment and accessories each month to generate revenue for the business.Provide superior customer service to high-profile corporate customers including Fortune 500 companies. Receive 90-100% Leading in representative performance and resolving stats each month, the stats show that clients were totally satisfied with my performance. Receive 95% Leading on Conformance stats for customer service. The stats show that customers were educated on self serve options portals like My Business and VEC resulting in driving down call-in cost and rates.Assist in Voice Tier 1 & 2 /Data Tier 1 Troubleshooting which helped company lower certified replacements and shipping costs. Investigate billing issue on accounts and negotiated with customers to drive down overage and credits. Active in coordinating creative projects for the employee engagement team. Choose to be apart of the Cultural Community to plan internal events for employees, like a company BBQ and other holiday events.Receive multiple awards for Counting On You several times for attendance. Acknowledged last year for being of one of a few employees with 100% perfect attendance. -
Safety Department CoordinatorHolland America Line Dec 2008 - Jul 2009Seattle, Washington, UsProvided all administrative and coordinated all projects within the entire Department of Safety.Managed department travel expenses. Tracked and scanned all invoices within our department using the Mark-view database, which streamlined and organized all invoices that were sent to Accounts Payable.Demonstrated ability to use design/art knowledge on multiple projects and was chosen by Director of Safety to be apart of new logo project for the motor coaches.Managed and tracked Labor and Industries workers claims across all departments within company on the Oracle database on a weekly basis. Resulting in all claims be processed efficiently. Provided daily administrative support for the Director of Safety, which helped reduce daily projects for the Director.Supported Director of Safety in OHSA files projects. Streamlined and managed over 800 files and inputed all data and set up new spreadsheet using Excel. -
Sales/Marketing Coordinator/AdminWestern Homes Realty Jul 2005 - Nov 2008Managed all marketing aspects for company and supported 18 agents within the company.Managed and sold 4 sales transactions of residential and vacant land, which resulted in $20,000 of revenue for company.Designed company packets, flyers and postcards, resulting in increased inquiries of our listings and services from new and existing customers.Researched zoning laws, real estate laws, maps and legal documents using latitude, city and county websites. Resulted in a more efficient way of accessing the information for agents.Assisted and managed accounting and bookkeeping duties and when office manager was absent.
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Escrow Assistant/ Marketing CoordinatorLake Washington Escrow Jul 2005 - Sep 2006Assisted escrow officer in all escrows processes. Coordinated all marketing duties for company.Managed multiple escrow files on a daily bases and used streamline software to managed escrow files. Interacted daily with loan officers and lenders. This helped reduce errors in transactions and help cut down the time to close escrow.Designed all company packets and flyers, ads for Seattle Chinese Times and Asian Weekly on Microsoft Publisher and other design software. This helped increase new clients and generated thousands of dollars of profit for the company.Provided administrative support for the escrow officer and assisted in closing of escrow with clients. Generating a more streamlined process and reduced project load for escrow officer.
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Guest Services/Inventory CoordinatorGene Juarez Salons & Spas Oct 2002 - May 2005Renton, Washington, UsScheduled services for clients in database and promoted new and upcoming services and products. Which helped generated revenue for the company.Managed hundreds of client accounts each month. Database revising for any accounts that were incorrectly scheduled. Helped reduce errors and client escalations. Tracked orders in database for nine Gene Juarez salons and two training schools. Shipped supplies from inventory to send to salons and schools. Managed inventory by making sure supplies were shipped correctly. Helped reduced shipping errors.
Wallace Chu Skills
Wallace Chu Education Details
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Bellevue CollegeNetwork And System Administration/Administrator -
Bellevue CollegeNetwork And System Administration/Administrator
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University Of WashingtonVisual Arts /Minor Art History
Frequently Asked Questions about Wallace Chu
What company does Wallace Chu work for?
Wallace Chu works for Washington Capital
What is Wallace Chu's role at the current company?
Wallace Chu's current role is Information Technology System Administrator at Washington Capital.
What is Wallace Chu's email address?
Wallace Chu's email address is wc****@****nhl.com
What schools did Wallace Chu attend?
Wallace Chu attended Bellevue College, Bellevue College, University Of Washington.
What are some of Wallace Chu's interests?
Wallace Chu has interest in Networking, Technology, Arts, Music, Travel.
What skills is Wallace Chu known for?
Wallace Chu has skills like Troubleshooting, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Technical Support, Telecommunications, Call Centers, Account Management, Data Analysis, Coaching, Cisco Technologies.
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