Wallace Cintra Silva Email & Phone Number

São Paulo, Brazil

I took on the challenge of launching HighQ in Brazil, a collaborative hub for the legal market acquired by Thomson Reuters. I was responsible for developing the launch strategy in the region, including defining approach strategies, use cases, pricing models, and overseeing the Portuguese translation. Initially, I wore many hats, handling Sales, Pre-Sales, Implementation, and Technical Support roles on my own. After securing our first three clients and demonstrating the solution’s value in the Brazilian market, the team began to expand. At that point, I shifted focus to training the sales, implementation, and technical support teams, while continuing to lead Pre-Sales activities — my current role. The results have been impressive: in just four years, we've onboarded over 120 clients.In addition to HighQ, I am now also responsible for the launch of CoCounsel - the Thomson Reuters’ Legal AIGen - in the region. I had the opportunity to deliver the launch keynote at Fenalaw 2024 and am currently leading Proof of Concept (PoC) trials with major law firms.

São Paulo Area, Brazil

Certisign is a leading digital certification and electronic signature, focused on Security and PKI (Public Key Infrastructure) solutions.I was responsible for supporting the commercial team in its needs, managing the entire presales life cycle, focused on understanding the business pains and advising prospects and clients about disruptive solutions based on the best cost-effective solution. Summary of activities: - Product live demonstration;- Return Of Investment (ROI); - Technical and Commercial Proposals;- Solution design and architecture (On Cloud, SaaS and Hybrid environments);- Managing training, webinar and workshops;- Writing articles and giving lecture in technical events;- Legal advice in order to ensure the compliance and legal commitment;- Supporting integration processes.- Portfolio of Products: Digital Certificates; Electronic Signature; Authentication, Biometric Solutions (face, fingers and voice), Secure Email, Public Key Infrastructure (PKI) and Encryption (SSL/TLS).

São Paulo Area, Brazil

Voxline is a Brazilian BPO provider, focused on Banks, Pharmaceuticals, Assemblers and Telecom Companies. I was responsible for:- Conducting the company to the disruptive solutions by deploying automated and effective process while reducing human resources;- Managing the presales and development department, restructuring it by improving processes, business strategies and proposal layouts; - Defining the design, technology to be deployed, amount of human resources and professional services required;- Negotiating solution improvements with providers, road map and professional services in order to attend the client needs; - Managing the deployment team, focused on improving the client satisfaction by delivering a high level professional service;- Conducting meetings with commercial team in order to align strategies and defining priorities;- Conducting negotiations with technology providers, such as: Presence, Altitude, Microsoft, Cisco, Dell, IBM, Nice, Wittel, Avaya and Convergys.

São Paulo E Região, Brasil

AllTax Platform is a SAP Company, focused on Fiscal Solutions for Brazilian's Market- Offering the entire SAP Solutions Portfolio, focusing on Tax Solution for General Business;- Responsible for consultative sales, understanding the strategies and goals of the customers, offering innovative solutions that are truly capable of helping to the Digital Transformation.

Sao Paulo

Aspect Software (at that time a Microsoft company) is focused on delivering remarkable customer experience across every channel. I was responsible for:- Supporting the commercial team in it is needs, identifying and managing presales opportunities with prospects, clients and partners, working in order to understand the business needs and proposing the most applicable solution;- Conducting meetings, product live demonstration, assessment, webinar, workshop and training, building the return of investment (ROI), benchmarks studies, solution design, quote and validating the professional services required;- Responsible for a large portfolio of products covering Brazil and LATAM, defining prices, new features to be deployed, road map and managing on demand developments by interacting with internal departments (Workforce Management and Speech Analytics);- Responsible for providing instruction and specialist knowledge for to the channel partners;- Supporting integration.

São Paulo

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management- Responsible for coordinating the presales department;- Drawing technical and commercial proposals in response of RFP/RFI/RFQ processes, offering a complete Contact Center Solution, defining the technology to be deployed, agent skills, salaries, amount of professionals, operational chart and contractual / commercial conditions;- Conducting product live presentations, assessment and return of investment (ROI);- Responsible for conducting meetings with prospect and clients, presenting the project in all it is details.

Voxline Contact Center

Voxline is a Brazilian BPO provider, focused on Banks, Pharmaceuticals, Assemblers and Telecom Companies. I was responsible for:- Providing technical consultancy for outsource projects, working on RFP/RFQ/RFI processes;- Conducting product live presentations, assessment and return of investment (ROI).- Ensuring the customer loyalty and satisfaction focusing on expanding the customer base by investing in a strategic relationship.- Calculating the price for projects and validating it with the CEO;- Negotiating contracts renewals;- Building Commercial and Technical Proposals.

São Paulo

Providing legal and regulatory support for large and medium-sized companies, focused on pointing ways to automate, streamline and reduce risk in adopting new technologies and in defining business strategies.

São Paulo

Vermont is a Brazilian BPO focused on Technical Support - Managing 12 technical teams up to 300 professionals;- Responsible for queue management, performance management, policy review, training, recruiting; quality resources (including CSAT) and scripts;- Responsible for developing and applying efficient professional development plan.

São Paulo Area, Brazil

- Managing a technical team up to 30 technical agents;- Monitoring metric goals and working on attendance issues;- Conducting training class;- Developing reports.

São Paulo Area, Brazil

- Supporting end user in its needs by belonging the Customer Care team of Microsoft, AMD processors and Okidata Printers.

São Paulo Area, Brazil

- Website developer- Flash, Dreamweaver and Fireworks expert

Master Of Business Administration - Mba

Master Of Business Administration - Mba, Law

Bachelor Of Laws - Llb, Law

Bachelor Of Technology - Btech, Computer Science