Wallace Omobhude, Pmp®, Cspo® Email & Phone Number

Lagos, La, Ng

Lagos, Nigeria

• Manage product development and launch of video and gaming value added services• Collaborate with data and consumer segments team to develop data propositions for video and gaming services.• Collaborate closely with internal stakeholders across MTN Nigeria : technology, sales, customer relations and business intelligence to understand market trends and obtain customer insights to drive digital subscriber growth• Analyze market trends and co-ordinate competitive intelligence gathering• Conduct product performance analysis by benchmarking against set KPI’s• Identify and develop strategic OTT partnerships • Manage below the line marketing using telco marketing inventory: SMS, balance enquiry, end of call notification, over the air push, self service and other digital channels• Co-ordinate above the line marketing for video and gaming services in collaboration with VAS partners• Ensure regulatory compliance in the development and communication of all products• Co-ordinate product testing and user journey management • Grow active users, subscriptions and revenue• Partnership management and contract negotiations• Develop 360 degree product marketing strategy for video and gaming services

Nigeria

Nigeria

• Coordinate project life cycle across functional units, internal and external stakeholders with focus on project delivery within defined budget, quality, scope and timeline• Digital media management - Develop Schematic designs for platforms and processes while documenting same in the functional design document (FDD) - Develop content (videos, still graphics and audio files) to support internal campaigns and initiatives • Enterprise Knowledge Management System administration which includes: - End-to-end authoring process of articles and guided help flows on complex customer issues in support of the self-service adoption initiative - Develop scripts for interactive contents, see through the review and approval by all stakeholders• Execute operational research in specified business areas which include: - Root cause of top recurrent customer issues with a view to providing permanent fixes and translate same into content for frontline and customer empowerment - New and existing MTN products/services in comparison to competition to identify clear benefits and advantages (compare and save), pain points and areas of improvements• Products/Service, processes and systems validation and testing - Conduct post-launch test on newly launched and existing MTN products/services to validate usability and compliance of quality and performance with the defined specifications in the signed-off product/service description document - Documentation and Process mapping of new or refined business operations - Participate in user acceptance testing (UAT) for products/services before go-live• Support the Guru-to-you initiative by rendering on and off-site assistance to high value customers in collaboration with segment managers• Prepare weekly and monthly activity/performance management reports.

Aeromaritime House, Apapa, Lagos

• Coordinate project life cycle across functional units, internal and external stakeholders with focus on project delivery within defined budget, quality, scope and timeline• Digital media management - Develop Schematic designs for platforms and processes while documenting same in the functional design document (FDD) - Develop content (videos, still graphics and audio files) to support internal campaigns and initiatives • Enterprise Knowledge Management System administration which includes: - End-to-end authoring process of articles and guided help flows on complex customer issues in support of the self-service adoption initiative - Develop scripts for interactive contents, see through the review and approval by all stakeholders• Execute operational research in specified business areas which include: - Root cause of top recurrent customer issues with a view to providing permanent fixes and translate same into content for frontline and customer empowerment - New and existing MTN products/services in comparison to competition to identify clear benefits and advantages (compare and save), pain points and areas of improvements• Products/Service, processes and systems validation and testing - Conduct post-launch test on newly launched and existing MTN products/services to validate usability and compliance of quality and performance with the defined specifications in the signed-off product/service description document - Documentation and Process mapping of new or refined business operations - Participate in user acceptance testing (UAT) for products/services before go-live• Support the Guru-to-you initiative by rendering on and off-site assistance to high value customers in collaboration with segment managers• Prepare weekly and monthly activity/performance management reports.

Berger, Vgc Lagos.

• Maintain utmost professionalism in every customer interaction in ensuring customer retention, increase in net promoter score and generating new business leads• Maximize every customer engagement which is crucial to the profitability of the company • Ensure customers' queries are resolved promptly and effectively via the apt use of applications such as BMC Remedy, Seibel CRM, MINSAT, Citrix Systems etc. in achieving a one-call resolution• Manage customer's experience and expectation while ensuring a first call resolution is achieved in the most professional manner.• Cross selling and upselling of products and services based on customers' lifestyle, spend limit and purchase/activation history

Jamtari, Gashaka Lga, Taraba State.

Served as a teacher of the pioneer set of The Government Day Junior Secondary School Jamtari, Gashaka LG, Taraba state. I taught Introductory Technology and Mathematics for a complete session and adequately prepared the students for the JSCE examination were over 80% scored 75% and above in both subjects.

Dcc Satellites And Networks, Block 54A, Plot 10, Adebayo Doherty Road Lekki, Lag

Carried out a nationwide routine software and hardware maintenance on all DELL systems deployed in all the MTN centres which included PC-hard disc memory check and defragmentation troubleshooting, PC-software correction, system check, inventory update and hardware maintenance.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science (B.Sc.), Industrial Physics, 3.95

Activities and Societies: Sound engineer at Campus Fellowship,CU-NIFEST

Wascce, Science