Documents user stories, specifications, and product features to communicate across teams. Manages customer relationships and aligns teams to meet customer demands. Develops multiple market go-to-market strategies to ensure maximum market diversification.Reviews sales, customer concerns, and new opportunities to drive business strategy. Analyzes metrics to measure product performance. Monitors market trends and competitor performance to update promotional strategies.Oversees continuous improvement projects to ensure products continuously exceed customer expectations.

Managed continuous improvement and sustaining engineering projects. Defined project scope, goals, and deliverables. Created project timelines, project documentation, and identified required resources. Provided cross-functional project leadership. Supporting product launch and research and development of new products. Developed design verification testing and performance verification testing procedures. Created clear technical documentation detailing product design specifications.

Led a team of over forty developers through the creation of Fireflies and Figments: A Willow's Journey. Managed bi-weekly Sprint tasking. Developed project roadmap and phase gates. Conducted bi-weekly Sprint meetings.http://firefliesandfigments.com/

Created documentation for various service and technical support products. Created Service Training curriculum for various products. Provided training to Field Service Engineers. Created customer training materials. Managed installation projects.Identified a significant need for improvements to customer training, and managed the creation of updated customer training materials.Created reporting materials to identify and address trends in equipment malfunctions. Led weekly meetings to address issues and improve overall system health.

Responsible for providing anti-terrorism force protection employing lethal and less than lethal force, maintaining physical security, and protecting naval assets and personnel.Led team through chokepoint transits, underway replenishments, vertical replenishments, and port transits. Awarded Navy Achievement Medal.

Performed installation and repairs of various controls to include Programmable Logic Circuit control boards, electrical and mechanical actuators, and electrical sensors. Consulted with customer to determine specific needs and requirements and adjusts PLC programming to meet individual customer needs. Conducted preventative maintenance checks of customer equipment to determine faults and makes modifications to programming to provide the most efficient use of energy and resources.Implemented Preventative Maintenance reporting as a standard-operating procedure for all Automated Building Systems PM visits. Provided customers with a detailed report of equipment discrepancies and recommends course of action. In three months, PM reporting addressed hundreds of discrepancies, allowing ABS to increase customer awareness, as well as bring in over $100,000 in incremental revenue on repairs and equipment upgrades.

Managed seven Satellite Communications courses for Naval Electronics Technician training command. Supervised five instructors and an average class size of twelve students through a rigorous seven-week training course. Performed annual audits of course material.

Conducted operations in a diverse NATO environment composed of six allied nations. Maintained and monitored 200 pieces of equipment for daily operation allowing vital communications to NATO submarine craft. Proved to be a reliable asset to the NATO team by managing mission-critical communications during three high-intensity NATO Operations

Performed preventative maintenance including alignments, adjustments, and operational tests. Identified and investigated equipment casualties.

Processed withdrawals, deposits, transfers, and general inquiries to customer accounts.