Operations Manager
CurrentDuring my 10+ years with Arrowhead, I drove millions of dollars in savings and steadily expanded my scope of responsibility to oversee all back-end processes for the Shared Services Department, including the mail center, imaging, computer operations, and portions of facilities operations. I lead a team of five, administer the budget, manage consumables, review and approve invoices, control inventory, negotiate with vendors, and perform daily/monthly accounting. Additionally, I am a trusted advisor to senior executives on strategies to improve business unit profitability.♦ Drove transformational initiatives focused on continuous improvement to capture efficiencies, reduce costs, and improve service delivery to stakeholders.♦ Efficiency expert identified only $37 in potential savings for operations department, versus hundreds of thousands of dollars in other areas.♦ Streamlined processes and workflows, reducing headcount from 20 in 2008 to six in 2017 while facilitating professional growth & development.♦ Sourced, negotiated, and consolidated vendors to optimize ROI while building positive relationships and securing vendor loyalty resulting in high-quality, value-added services.♦ Researched, evaluated, and selected new equipment, software, systems, and methods to ensure operations continued to be leveraged, yet lower-cost solutions.♦ Boosted efficiency and streamlined tracking by implementing barcoding for all customer documentation.♦ Contributed to 26% reduction in shipping costs by negotiating deal with UPS to replace World Wide Express.♦ Monitored printing and paper costs on an ongoing basis to control this major expense, saving nearly $100K over 10 years by changing paper weight, renegotiating contracts, and replacing unreliable vendors.♦ Cut postage costs by ~$110K by implementing new equipment and selecting new pre-sort company. ♦ Implemented room and equipment layout changes to improve workflow and increase team productivity and efficiency.