Fiona Waller, Lcsw Email & Phone Number

Lake Forest, Il, Us

Greater Chicago Area

Chicago, Illinois, United States

• Business Operations: Manage business operations including bookkeeping, supplier relations, inventory and marketing across North America and Europe for seven niche products. • Digital Marketing: Lead contractors in brand design and SEO blog writing, publishing 100+ articles and increasing customer conversion rates by 391% in 6 months.• Dynamic Problem Solving: Address customer service issues and reduce marketing costs by 72% while obtaining 2M+ ad impressions.

Greater St. Louis

• Client Relations: Tailored anxiety treatment plans for 16 female clients and achieved a 76% client acquisition rate by offering free phone consultations. • Attention to Detail: Organized client intakes, assessments, scheduling, billing and record-keeping, while increasing inbound inquiries by 84% in 6 months. • Continuous Learning: Attended weekly peer consultations and earned 30 CEUs and 3,000 hours of supervised experience to obtain LCSW.

Greater St. Louis

• Financial Planning: Advised clients on budgeting, college planning and housing applications, achieving a 90% success rate of program graduates securing housing. • Client Satisfaction: Supported 10 homeless teens with a 96% weekly therapy attendance rate and 98% client satisfaction rate on “Session Rating Scale.” • Proactive Communication: Supervised team of four to ensure seamless case management and coordinated with courts, psychiatrists and Child Protective Services.

Greater St. Louis Area

• Improve clients’ emotional regulation and coping skills by co-facilitating group therapy for K-6th grade clients • Improve parents’ communication and coping skills by co-facilitating group therapy for parents • Conduct intake interviews with clients and compose accurate documentation Play Therapy with Families Training (9/2019)

St. Louis

• Provided direct case management to 18 youth in subsidized employment program• Conducted intake interviews with youth • Developed and maintained an individualized plan for services for each youth• Wrote regular case notes • Developed and led job readiness trainings weekly

Manchester, Mo

• Conduct research on prospective donors, foundations, and other funding sources• Complete a variety of administrative tasks for the VP of Development, including designing metrics for a dashboard on Raiser’s Edge that reports progress on donors and funds raised• Researched and selected direct mail firm to send annual appeal letter• Write thank-you correspondence to donors and sponsors• Write grant proposals and track grant due dates; developed a template for grant proposals… Show more • Conduct research on prospective donors, foundations, and other funding sources• Complete a variety of administrative tasks for the VP of Development, including designing metrics for a dashboard on Raiser’s Edge that reports progress on donors and funds raised• Researched and selected direct mail firm to send annual appeal letter• Write thank-you correspondence to donors and sponsors• Write grant proposals and track grant due dates; developed a template for grant proposals • Track major events (Wing Ding and Trivia Night) by entering gifts, sponsors, and attendees in Raiser’s Edge, ensuring high degree of accuracy• Assist with marketing and fulfillment of Christmas ornament sales, a leading revenue source• Monitor and record expenses, working with UCP’s accountant• Represent UCP at United Way community events Show less

Master Of Social Work (Msw), Brown School Of Social Work, 3.98 Gpa

Activities and Societies: Concentration: Mental Health Specialization: Management Bettie Schroth Johnson Women in Leadership Scholar.

Financial Planning Certificate, Passed

CFP Exam July 2024

Bachelor Of Science - Bs, Chemistry, 3.98 Gpa

Academic Honors • Principia Trustee Scholar, full-tuition merit scholarship • BP Foundation Scholar, National Merit Scholarship.