- SAP Global Support and OTC Expertise: Provided support for SAP MM, SD, and FI modules to users across Latin America, North America, Europe, and Asia. Actively participated in the Order to Cash (OTC) process, managing sales orders, deliveries, invoicing, and finance integration.- Functional Configurations in SAP SD and MM: Performed configurations in SAP SD, including customer setup, sales document types, and pricing. In SAP MM, contributed to vendor creation, source of supply setup, and inventory control, optimizing sales and procurement processes.- Error Resolution: Investigated and resolved production errors in SAP SD and MM, identifying root causes and delivering timely solutions.- Cross-Functional Collaboration: Worked with developers, project managers, and end-users to integrate SAP solutions and solve complex business challenges.- Process Improvement: Contributed to process improvements, identifying inefficiencies and recommending enhancements to boost SAP system performance and user experience.- Scrum Master Leadership: Facilitated agile teams as a Scrum Master, ensuring adherence to Scrum principles, fostering collaboration, and promoting transparency.- Sprint Planning & Retrospectives: Led sprint planning, prioritizing backlogs and setting goals. Conducted retrospectives to assess performance, driving continuous improvement.- Documentation & Training: Created comprehensive documentation for SAP solutions, training users and sharing knowledge globally.- Stakeholder Communication: Maintained clear communication with stakeholders, providing updates on issue resolution, project progress, and alignment with business goals.- RevTrac Support & Compliance: Supported the RevTrac application for change and release management, and participated in audits, reviewing documentation to ensure compliance with ITSS standards.

- SOX Compliance Testing: Actively participated in Sarbanes-Oxley Act (SOX) compliance testing activities, ensuring accurate assessment of the company's financial operations' compliance with relevant regulations.- Internal Process Review: Conducted detailed reviews of the organization's internal processes, identifying areas for improvement and proposing recommendations to enhance efficiency and effectiveness.- Process Flow Documentation: Created comprehensive documentation of existing process flows, providing clarity and transparency in the company's operational procedures.- Measurement Reports Generation and Review: Responsible for generating and analyzing measurement reports, offering valuable insights for informed decision-making regarding internal process performance.- Various Support Activities for the Process and Controls Team: Actively participated in diverse tasks and projects in support of the Process and Controls team, demonstrating flexibility and contributing to achieving departmental objectives.

- User Support and Issue Resolution: Provided vital support for Castrol's sales control system in Latin America, resolving production errors, assisting with system implementation, and ensuring seamless user experiences.- Data Management and Reporting: Managed data and reports, creating and maintaining accurate spreadsheets and internal control reports to improve decision-making processes.- Incident Management: Efficiently handled technical issues using various helpdesk systems, minimizing operational disruptions and ensuring a smooth workflow.