Joe Wall Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina

Raleigh, North Carolina

Supervise staff of Communication Specialists. Assign complaints and other States Actions notifications to Communication Specialists for case set-up. Monitor call volume and report to Senior staff monthly call volume and abandonment rate. Responsible for maintaining monthly abandonment rate of less than 2%.

Raleigh, NC

Review and investigate complaints received from consumers against insurance agents, adjusters, premium finance companies, bail bondsmen, collection agencies, and motor clubs. Assist with special projects as needed. Field calls from agents, adjusters, and bail bondsman with questions regarding licensing and other issues.

Mcleansville, NC

• Provided full service account management for designated clients, which included the handling of premium reports and claims from receipt to payment
• Assisted clients with end of year collateral funding requirements
• Provided reports and historical data to brokers during renewal process and as needed
• Reviewed contract wording against contract details input in company system to ensure accurate processing of premium and claims per contract terms
• Coordinated with reinsurers to ensure that clients end of year collateral funding requirements are fully met and in place

Berkeley Heights, NJ And Greensboro, NC

• Managed overall process and usage of Excess Casualty and Financial Lines eCommerce Platforms by external users
• Acted as the representative for the Chief Underwriting Officer at system enhancement meetings
• Assisted the Umbrella Divisional Underwriting Officer with training of umbrella underwriters and management of internal underwriting audit process
• Designed Excess Casualty eCommerce audit process including the writing of Excess Casualty eCommerce Audit Standards and design of audit checklist
• Compiled and maintained yearly schedule of audits to be conducted
• Managed those employees conducting audits with distribution of audit schedule, audit process guidelines, and compiled audit file pull lists

Berkeley Heights, NJ

• Underwrote umbrella policies for a variety of classes of business with limits up to $10,000,000 for brokers and wholesale agents countrywide
• Worked with other business units to promote other product lines
• Original staff member of Small Business Underwriting Division and assisted management in the establishment and development of the Small Business Underwriting Division

Parsippany, NJ

• Handled Medical Only Workers Compensation Claims in the state of New Jersey with a volume of 40 - 50 claims per month

Parsippany, NJ

• Handled Notice Only Workers Compensation Claims in the state of New Jersey and input all new claims into the system for other Claims Specialists.

Camp Lejeune, NC

• Four years on Active Duty and four years as part of the In-Active Reserve. Various assignments, including 2 years as unit’s Training Specialist
• Honorably served in the Gulf War, various countries in Europe (including Spain, Portugal, Turkey, France, Israel, and Italy), and Japan