Walls Michele Email and Phone Number

Manages the customer experience by identifying opportunities to improve the customer's financial well being. Positions PNC solutions to drive new revenue and customer loyalty.Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Identify and avoid loss to the customer and the bank. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Manage and grow the sales of our respiratory products to DME's, hospitals, sleep labs and internet companies by establishing relationships and giving excellent service with a high quality product. I cover the following regions: New England, New York, New Jersey, Central PA and Georgia.