I've worked in IT Services since 1999.The first major IT project I worked on was directing the Y2K effort for Acumed, in Beaverton, OR. The fascinating factor about this position was that I had zero experience with computers, of any kind.Randy Huebner, the founder of Acumed, assigned me this position even though I told him I had no experience. He responded by saying, "Oh, you'll do fine, Wally. You're a good manager. I never wonder or worry about what you're doing around here. Just manage the computers like you would anything else. We'll be fine." I was very thankful that he took me 'off the hook' so to speak.Since I am not technically predisposed to computer science, I took his advice. I didn't worry about the technical aspect of managing a company with about thirty computers at the time. I focused on getting the job done, and I left the technical part of it to a local IT Services company.I still approach IT Services in the same way. I focus on getting the job done. Today my job is the Business Development Manager for DTS InfoTech. I trust our technicians here at DTS InfoTech to take care of the day to day technical issues that arise.I focus on explaining technical issues with computers to our customers and future customers in a way that they can understand. In all of our team meetings, I am always alert for language that non-technical people will not understand. I am an advocate for our customers. I love what I do. We have found out over many years of experience that non-technical staff is essential in this industry. In all of our educational materials, we publish on our website from text-based blog posts to the explainer videos we produce my goal is to make complex technical ideas and processes simple for anyone to understand. At DTS InfoTech, our tag-line is, "Computer networks that work!" This says it all.