In charge of the daily operation of store.To take responsibility for store staff learning and development.To manage the development of all members of the team, to enable them to fulfill both their current role and future potential.To apply performance management processes, (observations, discussions, actions, review), to improve team performance where necessary.To identify training needs, and ensure all training initiatives are successfully implemented.To demonstrate behaviors consistent with delivering the promises at all times, leading the store team by your own example in delivering great customer service.Through effective stock level management, labor scheduling, training, and reward and recognition, capture every sales opportunity.To have overall responsibility for all processes in store providing consistent brand standards.To monitor and take action where necessary on all aspects of brand standards, health and safety and product safety.To communicate clearly, courteously and effectively with all the team so that all targets are understood.To communicate clearly, courteously and effectively with all customers, resolving all concerns and questions satisfactorily.To openly recognize great customer service.To be aware of and be able to respond to all activity in the local marketplace including outdoor marketing & directing marketing initiation action.To be accountable for the effective management of the profit and loss statement, maximising store sales and profit.To manage the security and integrity of cash, stock, premises and personnel through vigilant observation and careful use of keys and appropriate personnel.To ensure all documentation is kept accurately, neatly and confidentialTo ensure that all reporting is completed accurately and on time.To ensure that the cascade of information to all members of the store team is timely, accurate and uses all company systems.Follow line manager’s instruction for any new assignment/projects.

RETAIL AND SALES CONTROLLING−Make sales planning and achievement of store in Monthly, Weekly and Daily after receiving the sales target from HQ, and complete the Sales Controlling System. − Insure that all the Store Procedure for the Retail Operations is executed correctly. − Perform Daily sales morning meeting. − Control the sales target and sales performance of each staff − Daily maintenance of Sales Controlling System. STAFF MANAGEMENT−Ensure and Focus on a stable and low staff turnover rate. − Recruiting: interview the candidates for the store staff (sales assistant and senior sales assistant), after the first resume screening done by HR Department, and recruit the staff conforming to the company’s requirement. − Staff Performance Management: support the retail operation manager in delivering the performance appraisal (May and November), and proposing the Salary review for the store staff. Together with the retail operation manager, discuss with the staff about the salary review, once approved by the Headquarter. − Staff Training: Act as a local trainer for the day by day training and the integration of the new staff. − Store roster, Overtime: prepare the Store roster and Overtime Report to HQ and insure the overtime is well controlled. − Ensure staff grooming is correct and attractive, up to company’s standard. INVENTORY MANAGEMENTSTORE OPERATIONSVISUALCRMMSP

- Follow GM’s instruction for any new assignment/projects. - Plan to open new stores and new brand-To communicate and cooperate with different shopping mall

 Responsible for training the staff in four-stores and management; Responsible for monthly sales of each store promotional activities, program development and planning; Responsible for the monthly summary of market research.