At the core of my professional work (and of my products) is the pragmatic improvement of poorly performing business processes and/or relationships. It's a joy to engage with creative, cooperative people who really work together. Especially within business partnering. Mutual respect and the desire for a 3-way-win(tm), swiftly amplifies everyone's success. We discover what the C-Suite really have and want, taking complex situations and converting them to clear explicit action, doing so with creativity. Together, we define focused and explicit objectives, then reorganize for simplicity and pragmatism. We utilize standards and methods such as ITIL, ISO9000 and Six Sigma intelligently to provide frameworks for efficient control.Some clients: World Bank, IMF, Motorola, Rolls-Royce, Ministry of Defense, Cable & Wireless (Exodus), Feelings Factory, MyCookingCoach.com.Some projects: Time to market, marketing, business partnering, channels creation and management. Often in a distributed and multi-national environment.Products and Services: Quick as a Blink (improving the process of large web site upkeep). Personal Marketing Workshop (improving the process of selling yourself or your services). CSAR Process Simulation tool. (improving processes for which there is little data, such as Research and Development). Public speaking.While being Anglo-American, I really enjoy working with other nationalities and on cross-culture, cross-border issues. Languages: English and Ameriglish, German. A wee smattering of Dutch and Mandarin.Specialties: I help executives and managers focus their businesses on what they REALLY want. Typically growing their businesses or getting to the next rung on the ladder. I then facilitate or manage complex projects of organisation and process change, focusing on growth.ITIL, ISO9000, TickIT, SAS70, Six Sigma.