Walman Arreguin Email & Phone Number

Brentwood, Ca, Us

Emeryville, California, 94608

Working for one of the most wonderful Company. More highlights to come....

Concord, Ca

PROFESSIONAL EXPERIENCE Bay Computing Concord, CAIT Customer Support II 2013-Current• Provide Top-Notch Remote/Onsite Technical Support for Small & Medium Size Business SF Bay Area. • Support Servers, Desktops, Laptops, Macs and mobile devices.• Exchange 2007, 2010, SQL 2008~2012, Server 2003~2012 r2, MS 2007-2016 and Office 365.• Active Directory, DHCP, DNS, MDT, File and Printer Server and SBS 2011.• Virtual Machines (VMWare VSphere). • Configure IP Phones such as Allworx Ring Central and Shortel. • Maintain and Configure Client’s Network’s Infrastructure.• Configure and Manage Sonic wall, Aero Hive, Meraki and Ruckus AP’s.• Troubleshoot an Array of Multi Applications in both Medical & Financial Industries such as Nextech, Mirror, File Maker, Avatar, Bloomberg, Facset as well Internal Core Applications tailor for each company.• Manage backup solutions such as Datto, Carbonite & Asigra.• Utilized Connect Wise for Ticketing System while providing strict SLA. • Utilized Remote Agents such as Kaseya, Team Viewer, Join.me, and WebEx.• Schedule Security and Patch Management on all Servers and Work Stations.• Full MSDN and TechNet software.• 24/7 monitoring and emergency support.• Excellent in communicating across clients and vendors.

San Francisco Bay Area

World Wide Tech Services Tewksbury, MASr. Customer Engineer 2000-2013• Provided internal/external onsite customer support for multiple Dell laptops, desktops, Printers and workstation systems.• Maintained computers for major companies, including Toyota Corp, Black & Veatch, Fosters, Bimbo, AT&T, Lexmark, Toy R Us, 24hr Fitness, Dell, Compaq, Hewlett-Packard, Alien-ware and Sony.• Repaired and rebuilt Dell laptop, desktop, Lexmark Printers and workstation. Also, build 10,000+ personal computer piece by piece, installed various operating systems, and loaded device drivers.• Performed online registration for software licenses and patches. • Installed and supported Wireless protocols such as (WIFI, 802.11(a) (b) (G)(N) protocols). Configured Wireless / Wire Linksys Routers, Netgear hubs and Switches. • Supported 20+ nodes wire networks for home and business users. Setup basic and expert computer installations and provided training orientation.• Provided technical solutions for multiple companies in Silicon Valley such as Oracle, Sybase, Builder, 3com and Microsoft. • Installed and configured multiple operating systems (Windows 7 Platform, XP Professional and Windows 2000). • Creating ghost bootable disk with various Ethernet Cards using Norton Ghost 6.0 & 6.5. Saved images on network and dumped images on PC and laptop.• Provided Mac, Windows Desktop Support.• Provided iPhone, iPad, Blackberry and smart phone support.• Re-imaging and deployment of Windows desktops and laptops.• Trained new employees and provide Team support.• Supported remote users using Kaseya, PC Anywhere, Dame Ware, Lync, Windows Desktop and VPN software to login remotely onto user’s computers.• Phone support and troubleshooting Windows issues Software and Hardware. Support Directors, VP’s and Managers.