As 'Quality Manager' for Transport Solutions I will assist to setup a Quality Management System, also to obtain an ISO 9001 certification. Goal is to deliver better qualitative services to our customers.Responsibility-Guarantee that all process activities are defined and assure the operational implementation.

Assisting the Agile & Quality team in transforming ING from Waterfall to an Agile Enterprise based on the Scaled Agile Framework.Process Manager of Change and Deployment Management focusing on the migration of the processes into a new End-to-End Delivery Model.

BP²I is a joint venture between BNP Paribas France and IBM founded in 2004. BP²I Belgium was founded in 2012.BP²I Mission: Develop an economic operational excellence of the BNP Paribas IT production and foster technological innovation to its various businessesThe Quality Manager / Process Coordinator is responsible to;-Implement a Quality Management System for BP²I Belgium-Setup “Process interfaces” between BP²I and BNP Paribas Fortis for all the ISO/IEC 20000 processes.-Guarantee perfect alignment between the process inputs and outputs.-Supporting process owners to assure the daily operational work is done as documented in the process descriptions.-Coordinate with the BP²I Global Quality Manager the implementation of global BP²I processes into the Belgian processes.-Act as central process point between BP²I Belgium, BP²I France and BNPP Fortis Process Owners/ Managers.

The role of a process manager is to support the process owner, to assure a logic and consistent process implementation. He also guarantees that the process value chains are respected and that the processes interface correctly.Making sure IT processes are based on recognised best practices (ITIL, COBIT, CMMi) and standard (ISO/IEC 20000).Some responsibilities;-Implementation of ITIL processes-Process manager Incident Management, Configuration Management, Event & Monitoring Management, Problem Management-Setup Process and Procedures development, optimization and implementation.-Creating Process improvement plans and actions.-Setup Process Indicators, reporting, analysis and follow-up.-Coordination of different BNPP countries to start local implementation of BNP Paribas Level 2 group procedures-Guarantee that all process activities are defined and assure the operational implementation.Main achievement is the ISO/IEC 20000 certification as first Belgian Bank. Together with my colleagues of the IT Infrastructure & Operations "Process Team" we succeed to acquire this certificate.Specialties: ISO 9001; ISO 20000; ITIL V3; ARIS...

Infrastructure Service Manager & People ManagerResponsible of two teams in the IBM BE Data Centers. -The “I/O services team” was responsible for tape management and tape handling for all customers located in the IBM data centers. -The “Data Server Technical Team” was a team of hardware System Engineers responsible for planning, installation and repairing servers for all customers under contract in the IBM data centers.

LEAN Benelux project.Benelux User-ID management project leader.

Leading a group of +/- 10 Wintel system engineers. Engineers managed all the servers for Deutsche Bank Belgium (head office & branches).Responsible for all operational tasks, incident, problem and change management, security, communication with customer ...

Project Manager 2002-2003IT Specialist 1999-2002Problem & Change Coordinator 1997 - 1999

Helpdesk System Enigneer at 'Kredietbank'. 1996-1997Helpdesk System Enigneer at 'P&V assurrance'. 1995-1996System Engineer for Bankcontact/Mister Cash Petrol sector. 1993-1995