As a Multi-Site Store Manager, I led a team of Assistant Store Leaders, Operation Specialists and team members across three stores. I handled the P&L and ensured daily focus on the sales and customer experience. My role involved executing performance support/ management along with all aspects of customer management, stores visits, out of lease line activities and ensuring compliance was adhered to.The key achievements include successfully reducing leadership costs and improved… Show more As a Multi-Site Store Manager, I led a team of Assistant Store Leaders, Operation Specialists and team members across three stores. I handled the P&L and ensured daily focus on the sales and customer experience. My role involved executing performance support/ management along with all aspects of customer management, stores visits, out of lease line activities and ensuring compliance was adhered to.The key achievements include successfully reducing leadership costs and improved operation processes, reducing the shrinkage and cost base efficacy through credit control and clear leadership guidance.I improved Sales and Advocacy across all 3 stores, with implementation of a variation management tool and program. This involved setting new benchmarks for the region, and substantially increased performance metrics including balanced score card and productivity, through restructuring FOH and BOH operations to improve customer facing headcount.I instigated a Leadership framework to develop the emerging leaders, to improve core capability and competency.Throughout my tenure with Telstra based on exceptional performance I was seconded to the following roles:Area ManagerAs Area Manager, I successfully implemented consistency of standards across 11 stores, reducing operational expense, saving the company money.I ran effective promotions, lead to the region by taking on and developing an operating rhythm around attach reporting. This in turn lifted the region’s overall results and delivered a strong result for the Multi Product Holding Metrics.I also drove the Region to success through the Business Sprint, by implementing a tracking system that measured the variation to target and daily gaps.Store Leader – Perth IconI was Seconded into the Leadership of the Icon Store due to Leadership Changes.During that time I was able to make some significant operational improvements as-well as influence an uplift in performance, whist having oversight of my original Store. Show less

During my tenure, I have increased sales and doubled ytd gross profit with the first two months of service, substantially reduced the stock hold from 2.2 mil to 1.65mil through effective inventory control further increasing cash flow and open to buy, and improved safety in the Warehouse and loading dock by implementing new systems and processes. I have reduced stock loss and damage through careful review of the logistics and stock movements and successful ran marketing campaigns over the… Show more During my tenure, I have increased sales and doubled ytd gross profit with the first two months of service, substantially reduced the stock hold from 2.2 mil to 1.65mil through effective inventory control further increasing cash flow and open to buy, and improved safety in the Warehouse and loading dock by implementing new systems and processes. I have reduced stock loss and damage through careful review of the logistics and stock movements and successful ran marketing campaigns over the Christmas period increasing sales. I also leveraged suppliers by identifying buying opportunities to increase income, through bulk buys, advertising support and sell through initiatives. Show less

Working as a Franchisee, I implemented effective strategies to minimise loss, for instance reduced the stock levels to consist of only selected core range giving the business a positive look for the imminent closure, and sourced for talents and built a highly performing workforce through motivation and team over the closing period. I also developed and managed an advertising group for the North West of Sydney and amassed a marketing power to negotiate with suppliers, in collaboration with… Show more Working as a Franchisee, I implemented effective strategies to minimise loss, for instance reduced the stock levels to consist of only selected core range giving the business a positive look for the imminent closure, and sourced for talents and built a highly performing workforce through motivation and team over the closing period. I also developed and managed an advertising group for the North West of Sydney and amassed a marketing power to negotiate with suppliers, in collaboration with franchisees around, to successfully target the demographics in the area and minimised the sales across this region. Show less

During my tenure, I restructured the management and business operations, reducing costs of operation, implemented the new brand though in-store layout, internal marketing and merchandising, and launched and hosted numerous events within the store, including cooking demonstrations by leading Australian and International Chefs, the Soccer World Cup and NRL Finals in 3d. I successfully implemented marketing and sales events to maximise sales and reduce excesses in stock from over 4.5mil dollar… Show more During my tenure, I restructured the management and business operations, reducing costs of operation, implemented the new brand though in-store layout, internal marketing and merchandising, and launched and hosted numerous events within the store, including cooking demonstrations by leading Australian and International Chefs, the Soccer World Cup and NRL Finals in 3d. I successfully implemented marketing and sales events to maximise sales and reduce excesses in stock from over 4.5mil dollar worth of stock with over 50% aged to about 1.4 million and 150k aged respectively, and oversaw the renovation of the showroom and reduced the multi-level showroom to a single level offering, thus reducing the offering by 50% based on the existing floor space whilst still trading though out the entire period, among other achievements. Show less