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Chris Walsh Email & Phone Number
General Manager Operations
at
CDC NSW
1 work email found
@transport.nsw.gov.au
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
General Manager Operations
Location
Greater Sydney Area, Australia, Australia
Who is Chris Walsh? Overview
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Quick answer
Chris Walsh is listed as General Manager Operations at CDC NSW, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at transport.nsw.gov.au and a matched LinkedIn profile for Chris Walsh.
Chris Walsh previously worked as Head of Service Experience at Sydney Trains and Deputy Executive Director, Customer Service at Sydney Trains.
Company email context
Email format at CDC NSW
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{first}.{last}@transport.nsw.gov.au
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AeroLeads found 1 current-domain work email signal for Chris Walsh. Compare company email patterns before reaching out.
Profile bio
About Chris Walsh
As the Head of Service Experience at Sydney Trains, I am responsible for leading a team of 2000 employees who deliver exceptional customer experiences across 165 railway stations and various functions. I have over 30 years of experience in customer operations, spanning the telecommunications and railway sectors, where I have successfully driven CX strategy and transformation, CRM, process improvement, and operations execution.I am passionate about creating a positive, collaborative, and performance-focused culture that puts the customer at the core of its mission. I have won multiple awards for leadership, collaboration, and sales excellence throughout my career, and I have implemented major workplace, process, and technology changes that have enhanced customer satisfaction and loyalty. I enjoy connecting with like-minded people who share my vision of excellence and innovation in customer operations. Please feel free to contact me through LinkedIn or email.
Listed skills include Leadership, Customer Experience, Consulting, Customer Relations, and 46 others.
Current workplace
Chris Walsh's current company
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12 roles · 40 years
Chris Walsh work experience
A career timeline built from the work history available for this profile.
Head Of Service Experience
CurrentLeading Customer Experience Teams (2000 employees) across all of the 165 railway stations on the Sydney Trains Network as well as a range of functions spanning, Fare Compliance, Customer Information, Customer Relations and Delivery Support.
Aug 2022 - Present
Deputy Executive Director, Customer Service
As Acting General Manager initially, and then appointed Deputy Executive Director in January 2017, I am accountable for customer service delivery within Sydney Train’s largest region (106 train stations, 800 team members), building on and embedding a transformational agenda that has been ongoing since the ‘Fixing the Trains’ program. Responsible for.
Oct 2014 - Aug 2022
Acting General Manager, Customer Information & Intelligence
In 2014, I was drafted into a remedial role by the ED Customer Service, leading a deep dive review of the Customer Information Program. Having identified issues relating to governance, I implemented an improved framework and implementation plan that enabled in-house execution and retention of IP, strengthening information provision and customer experience.
Feb 2014 - Oct 2014
Customer Area Manager, Wynyard & Circular Quay Group
Appointed simultaneously to the roll-out of the ‘Fixing the Trains’ reform program, I led BAU customer service (operations) for an increasing portfolio of stations, including Wynyard, Circular Quay, North Sydney and Milsons Point stations. Driving a top down cultural and structural change, I focused on improving the overall experience in stations, aligning.
May 2013 - Feb 2014
National Operations Manager
Engaged by strategic Telstra Enterprise Partner Telestar, I created and implemented a modified governance and process framework that ensured ongoing compliance with all channel partner obligations. Leveraging connections made during my tenure with Telstra, I secured buy-in from stakeholders in plans to evolve the operating environment, including the.
Nov 2012 - May 2013
National General Manager & Group Manager Nsw, Customer Service Relationship Management
Having progressed through a series of customer service and performance management roles since joining Telstra in 1997, I was appointed to lead Customer Service Relationship teams assigned to a portfolio of large corporate and strategic clients within NSW. Following my success in improving customer satisfaction scores to an all-time high, I was promoted to.
May 2006 - Oct 2012
Business Performance Manager
Jun 2005 - May 2006
Customer Delivery Manager
2002 - 2005
~3 yrs
Various Customer Service Leadership Roles
1997 - 2002
~5 yrs
Racing Official & Deputy Chairman
1992 - 1997
~5 yrs
Bank Teller & Customer Service
1986 - 1992
~6 yrs
FAQ
Frequently asked questions about Chris Walsh
Quick answers generated from the profile data available on this page.
What company does Chris Walsh work for?
Chris Walsh works for CDC NSW.
What is Chris Walsh's role at CDC NSW?
Chris Walsh is listed as General Manager Operations at CDC NSW.
What is Chris Walsh's email address?
AeroLeads has found 1 work email signal at @transport.nsw.gov.au for Chris Walsh at CDC NSW.
Where is Chris Walsh based?
Chris Walsh is based in Greater Sydney Area, Australia, Australia while working with CDC NSW.
What companies has Chris Walsh worked for?
Chris Walsh has worked for Cdc Nsw, Sydney Trains, Telestar Communications, Telstra, and Racing Nsw.
How can I contact Chris Walsh?
You can use AeroLeads to view verified contact signals for Chris Walsh at CDC NSW, including work email, phone, and LinkedIn data when available.
What skills is Chris Walsh known for?
Chris Walsh is listed with skills including Leadership, Customer Experience, Consulting, Customer Relations, Stakeholder Management, Business Transformation, General Management, and People Management.
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