Lea Walsh Email and Phone Number
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Lea Walsh personal email
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I am a consultant and a detail-oriented telecommunications professional with extensive experience in cloud services, commercial printing and IT industries, project management, product development (data, voice, security), change management, life cycle management and business process mapping. Additional strengths in technical writing, service delivery, marketing analysis, advertising and sales operations. I provide strategic and objective support to effectively improve productivity and efficiencies, launch new products, implement processes and support release of system development. Also, I am highly productive, self-motivating and completes tasks in a timely manner. Lastly I am a forward-thinking producer who contributes to the ongoing success of an organization.KEY ACCOMPLISHMENTS •Coordinated multiple projects to launching new services through service delivery, billing and repair organizations.•Partnered with Product Management, Architecture, and Engineering teams to develop 200+ reliable and repeatable cloud-optimized network and communications solutions for Fortune 500 telecommunications company operating in 18+ states.•Led wholesale and resale realignment project to restructure operational workflow based on reported metrics resulting in 175% productivity increase.•Served as process lead to analyze root cause of multiple truck roll activation events and delivered workflow enhancements resulting in $250K cost savings.•Provided workflow enhancements for Project Coordination teams as Process Lead for the WE Project Coordination teams, resulting in 33% improvement of time management efficiencies.•Facilitated UCaaS service realignment project resulting in the elimination of manual processes and readjusting quote to cash workflow steps to automated enterprise quoting, ordering and billing systems procedure steps.•Directed break/fix solutions as Project Lead for legacy data, network, security and voice services.•Developed and standardized project management tools and wiki pages for customer operations support teams.•Maintained and developed technical materials, process mapping and documenting process and procedures.•Acquired knowledge in several industries, including telecommunications, commercial printing marketing communications and fulfillment services as well as experienced writer in WE customer operations support product process, procedures and job aids.•Created and presented several published user conference presentations featuring system enhancements, workflow optimization and round-table discussions.
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Consultant, Procurement Ops & AnalyticsWindstream Feb 2021 - PresentLittle Rock, Ar, UsLeading process improvement initiatives that involve identifying, analyzing and improving existing business processes to optimize performance using knowledge of process improvement techniques such as Six Sigma DMAIC and Process Mapping; develop projects meeting best practice standards or improving quality and the user experience for end-users; Providing analytical support and direction in the company’s strategic sourcing process and on some initiatives in the Real Estate and Facilities Management area; Requires interaction with internal stakeholders, the sourcing team, finance team, and suppliers among others.
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Analyst Ii, Procurement & AnalyticsWindstream Apr 2020 - Jan 2021Little Rock, Ar, UsLead process improvement initiatives that involve identifying, analyzing and improving existing business processes to optimize performance; meet best practice standards; or improve quality and the user experience for end-users. Provided analytical support and direction in the company’s strategic sourcing process as well as initiatives for the Real Estate and Facilities Management areas. Regularly communicated with internal stakeholders, the sourcing team, finance team, and suppliers among others.
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Senior Analyst, Customer OperationsWindstream Jul 2018 - Apr 2020Little Rock, Ar, UsLead projects that increase contribution margin, productivity and operation efficiency, improve customer experience, reduce churn and drive employee engagement. Provided support to product managers in facilitating process improvements, product enhancements and product launches. Supported development, communication and training of strategic products to drive financial results. Identified project impacts and partnered with business leaders to accurately prioritize projects. Facilitated discussions to define current state and identify gaps to move toward future state. Designed and documented future state plans that balance needs of customer with operational efficiencies of business. Identified areas of cleanup needed to support initiatives. • Composed cross-functional and system requirements and partnered with Engineering and IT, identifying best solutions to meet needs of business. • Led and managed successful UAT testing progress with business and partner for IT to review results and provide mitigation as needed.• Managed incident reporting, including determination of workarounds, business and time impacts.• Participated in PMO project calls to represent initiative as whole.• Identified training needs, composed technical training documentation and delivered training.• Led deployment efforts and maintained proactive communication throughout process to all levels within business.• Served as point of contact to business for post-deployment support.• Provided in-depth analysis to help drive decision-making for business.• Mentored other team members to utilize project management and professional hard/soft skills
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Process Analyst, Service Delivery And ArchitectureWindstream Nov 2012 - Jul 2018Little Rock, Ar, UsIndividual contributor role who managed multiple process improvement opportunities. Duties include working cross functionally to facilitate conference calls with internal stakeholders to compose or modify processes, track and monitor defects, create and present process documentation and provide training to staff.Key Achievements: Created and launched a full Methods & Procedures library for the Data, Voice, and Security delivery teams; Established Complex Network Change Order process for entire company.
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Director Of Information Technology And SystemsNationwide Argosy Solutions 1997 - 2012Houston, Tx, UsSupervised seven-person support team that provided operational and application support for 22 divisions with 1,200 employees. Reported program status, ensuring projects costs and milestone updates through completion to executive management. Maintained data integrity of front and back office systems through routine analysis of extracted data. Maintained internet websites for divisions and corporate offices. Performed yearly network analysis, optimizing infrastructure to meet technology needs.Key Accomplishments:• Created, compiled and distributed custom management key metric reports.• Oversaw and initiated all registration of registered trademarks, patents and copyrights for organization.• Normalized estimate and delivery standards to better align costs and budget analysis.• Designed and successfully implemented centralized accounting systems and practices for multiple location organization.• Developed front- and back-end system knowledge bases.• Led design and launch of on-demand printing applications, leveraging design of 200 custom projects for customers.• Directed and scripted multiple instructional video courses for operational personnel.• Led and facilitated instructional courses for operational personnel.• Developed and maintained technical materials, process mapping and documenting process and procedures.• Introduced e-learning medium by learning and mastering Adobe Captivate software. -
Human Resources Information Systems AdministratorSaint Louis University Jan 1993 - Jun 1997Saint Louis, Mo, UsResponsibilities include managing our internal databases, keeping employee records in digital formats and educating users on how to use our Human Resources systems. Successful experience in performing database administration and maintaining Human Resources Management software.Ultimately responsible for the proper and effective operation of our HR software and user training.Key Accomplishments; Developed Family Medical Leave policy for University personnel; Created cross-functional HRIS user training and certification program -
Director Of Computer OperationsMissourians For Kit Bond Jun 1991 - Jan 1993Designed and maintained campaign technology such as voter file, websites, and social media while supervising volunteer staff activities (i.e. direct mailing and polling campaigns) for successful U.S. Senate re-election race.
Lea Walsh Skills
Lea Walsh Education Details
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University Of Missouri-ColumbiaPolitical Science
Frequently Asked Questions about Lea Walsh
What company does Lea Walsh work for?
Lea Walsh works for Windstream
What is Lea Walsh's role at the current company?
Lea Walsh's current role is Consultant, Procurement Ops & Analytics at Windstream.
What is Lea Walsh's email address?
Lea Walsh's email address is le****@****ess.com
What is Lea Walsh's direct phone number?
Lea Walsh's direct phone number is +171396*****
What schools did Lea Walsh attend?
Lea Walsh attended University Of Missouri-Columbia.
What skills is Lea Walsh known for?
Lea Walsh has skills like Managed Services, Telecommunications, Visio, Process Improvement, Business Analysis, Vendor Management, Troubleshooting, Cross Functional Team Leadership, Disaster Recovery, Requirements Gathering, Project Management, Business Process Improvement.
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