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Walter Amerling V. is listed as Software Product Manager | Salesforce Service Cloud | Ex-Amazon | People, Program & Product Management at Cloudera, a company with 2784 employees, based in San José Metropolitan Area, Costa Rica, Costa Rica. AeroLeads shows a matched LinkedIn profile for Walter Amerling V..
Walter Amerling V. previously worked as Product Manager - Salesforce Service Cloud & Internal Tooling at Cloudera and Program Manager - Fraud Prevention Software at Amazon. Walter Amerling V. holds Bachillerato, Marketing from Universidad San Marcos.
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I am an accomplished Product Manager at Cloudera with over seven years of combined experience in product and program management, specializing in pioneering technology solutions. Currently, I lead the strategic optimization of case management within Salesforce Service Cloud, where I define and prioritize key requirements to streamline and elevate our support processes. My deep commitment to innovation and customer satisfaction is evidenced by my successful implementation of advanced technologies, including Generative Artificial Intelligence, ensuring continuous improvement and maintaining our competitive edge in the technology sector.My tenure at Amazon included overseeing fraud prevention tools as a Program Manager, where I played a pivotal role in driving fraud prevention strategies and leading diverse teams to achieve operational excellence. Prior to this, I was instrumental in enhancing processes at Kindle Publishing, progressing from a Customer Service Agent to a Process Improvement Specialist, where I contributed to significant operational efficiencies.With extensive experience in managing large-scale, high-impact projects at leading tech companies, I am eager to leverage my expertise and leadership skills in dynamic environments, driving the success of innovative initiatives and contributing to sustained organizational growth.
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Costa Rica
As the Product Manager for a Salesforce Service Cloud instance, I lead the optimization of case management for our support team. I focus on defining and prioritizing requirements, collaborating cross-functionally, and maximizing the platform's potential to enhance support processes. Some of my most significant achievements in this role include.
Costa Rica
- Managed a team of 6 Jr Program Managers, overseeing administrative and operational functions.- Optimized guided workflows for fraud investigators using an internally developed software tool, which supported ~4000 users and ensured quality in tens of millions of investigations a year.- Improved key performance indicators through strategic sequence.
Costa Rica
- Led a task force to achieve operational quality targets for Fraud Investigations SJO.- Improved operational performance through targeted projects.- Coordinated with internal and external stakeholders across multiple teams and locations.- Developed programs supporting strategic organizational goals.- Supported the operational readiness plan for knowledge.
Costa Rica
As the Manager of Risk Investigations for Amazon Brazil, I led a team of 19 specialists responsible for investigating transactions and ensuring the safety and integrity of our platform during a pivotal period—the launch and expansion of Amazon in Brazil. My role involved setting the vision, direction, and culture for the team, focusing on improving.
Costa Rica
- Led a team of 10-15 customer service representatives, providing guidance, coaching, and performance evaluations to ensure high-quality customer support.- Monitored team performance metrics, identifying areas for improvement and implementing strategies to enhance service levels and customer satisfaction.- Handled escalated customer issues, resolving.
Costa Rica
- Conducted regular quality assurance audits on customer service interactions to ensure adherence to company policies and high service standards.- Analyzed customer interactions to identify patterns, feedback, and opportunities for improvement, reporting insights to the leadership team.- Developed and updated QA guidelines, ensuring they aligned with.
Costa Rica
- Responded to customer inquiries via various channels, including email and phone, providing timely and accurate support for Kindle Publishing-related issues.- Resolved customer concerns related to account management, technical support, and digital content access and creation, ensuring a seamless user experience.- Worked collaboratively with internal teams.
Costa Rica
- Provided billing support for Bell Canada customers, assisting with inquiries, resolving discrepancies, and ensuring accurate and timely payment processing.- Effectively upsold TV, Internet, and Phone services by identifying customer needs, promoting tailored packages, and driving increased revenue for the company.- Delivered exceptional customer service.
Other employees you can reach at cloudera.com. View company contacts for 2784 employees →
Hui Ying Sin
Colleague at Cloudera
Singapore, Singapore
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EJ
Eliya Jackson
Colleague at Cloudera
United Kingdom, United Kingdom
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MR
Mahesh Reddy
Colleague at Cloudera
San Francisco Bay Area, United States
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WE
Wiwi Evernote
Colleague at Cloudera
Phuket, Thailand, Thailand
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GP
Gábor Pongrácz
Colleague at Cloudera
Budaörs, Pest, Hungary, Hungary
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AY
Alan Yh Lee
Colleague at Cloudera
Singapore, Singapore
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RD
Rushikesh D.
Colleague at Cloudera
Pune, Maharashtra, India, India
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RC
Ricardo Coto
Colleague at Cloudera
San Jose, Costa Rica, Costa Rica
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DW
David Wilder
Colleague at Cloudera
Durango, Colorado, United States, United States
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SV
Sai Vinoj
Colleague at Cloudera
Greater Melbourne Area, Australia
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Convalidacion de licencias extranjeras, piloto comercial monomotor con habilitacion insturmentos otorgada por la Direccion General de.
Poseedor de licencia de avion comercial con hablitiaciones multimotor e instrumentos expedida por la FAA
Quick answers generated from the profile data available on this page.
Walter Amerling V. works for Cloudera.
Walter Amerling V. is listed as Software Product Manager | Salesforce Service Cloud | Ex-Amazon | People, Program & Product Management at Cloudera.
Walter Amerling V. is based in San José Metropolitan Area, Costa Rica, Costa Rica while working with Cloudera.
Walter Amerling V. has worked for Cloudera, Amazon, and Sykes.
Walter Amerling V.'s colleagues at Cloudera include Hui Ying Sin, Eliya Jackson, Mahesh Reddy, Wiwi Evernote, and Gábor Pongrácz.
You can use AeroLeads to view verified contact signals for Walter Amerling V. at Cloudera, including work email, phone, and LinkedIn data when available.
Walter Amerling V. holds Bachillerato, Marketing from Universidad San Marcos.
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