Walter Azabache Email & Phone Number

Duluth, Georgia, United States

Run all aspects of the restaurant from scheduling, payroll, vendors, marketing, inventory, ordering, setting up accounts, ADP.

• Monitor and manage employee performance to ensure that each employee is maximizing their sales and service potential and obtaining the metrics set• Provide product troubleshooting, diagnosis, and repair on (but not limited to) the following products: Mac OS X, iLife Suite, iWork Suite, Microsoft Office, Windows Solutions on OS X, Macbook, Macbook Pro, Macbook Air, iBook, Powerbook, iMac, Mac Pro, Power Mac, Mac Mini, iPod, iPad, iPhone• Ensure that the Service opening and closing procedures are completed to uphold store appearance, cleanliness, and organizational standards• Monitor department reports weekly• Identify, track, and report meaningful performance/progress metrics, and support the team with achieving performance goals• Expert ability to work under demanding time constraints and production goals• Possess expert analytical, problem solving and decision making skills• Proficient knowledge of Mac-based/Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint, Project and Word.• Certified Apple Certified Macintosh Technician (ACMT) (iOS) Certification, Mac Integration Basics (MIB)

Provide end user customer support with Comtrex EPOS products in the Atlanta area and Southeast US. Troubleshoot hardware and software issues on servers and workstations. On-site installations running cables and setting up networks in new and existing restaurants with brand new equipment.

Peru

As a General Manager I was in charge of providing the best customer experience as well as building a profitable store by creating and maintaining workable relationships with companies within the community.Responsibilities:- Team Building- Sales and Profit Management- Cost Control Management- Recruiting/Hiring- Responsible for managing a staff crew of 25+ team members ensuring that they all understand company policies and safety rules to follow in order to provide exceptional customer service

Lima, Peru

As the Director of Operations I was responsible for managing and coordinating the business operations of this company as well as performing a variety of the following tasks in the minerals industry:- Oversee supervision of personnel- Develop and implement safety policies- Maintenance of equipment and vehicles- Coordinated the financial aspects of contracts and sub-contracts with suppliers and purchasers - Responsible for purchasing parts and accessories needed for daily operations- Maintain records on employees, inventories, and equipment

Kennesaw, Ga

- Assisted customer IT issues via phone, email, and online chat support- Compiled information, documented and assisted in troubleshooting various problems, and enforced company procedures and policies- Provided support of all store hardware, internal applications, servers, and networking devices

Kennesaw, Ga

- Responsible for providing outstanding customer service and driving sales by providing the customer with accurate and thorough information in addition to “selling the project”- Maintaining a safe work environment for all customers and employees by ensuring proper opening duties and closing duties were achieved- Maintaining proper inventory counts on weekly basis- Ensuring that all new associates exceptionally understand the projects by teaching them to be certain of the products/projects they are selling to the customer- Product Knowledge Certified in electrical and paint. Able to teach associates how to sell a project by providing the customer with a free class every weekend on how to use a product and how to start and finish the project correctly.Three Homer Awards for excellence in customer service

Marietta, Ga

As an Area Manager I provided effective leadership for every manager within the area in order to ensure a hundred percent customer satisfaction. Working with other Restaurant Managers in order to deliver Restaurant Controllable Profit and meet the targeted revenue in each branch. Made use of the available reports in order to identify business opportunities in the market. Encouraged a top line orientation by directing operational focus to ensure that the proper operational procedures are followed.

Roswell, Ga

Responsible for interviewing and hiring techniques, Product Quality, Sales Building, Sales and Profit Management, and Cost Control Management Responsible for managing a staff crew of 14-16 team members ensuring they all understand company policies and safety rules to follow in order to provide exceptional customer serviceResponsible for cross training delivery drivers so that they are able to work inside the kitchen and help assistant managers make pizzas during rush hours to ensure low delivery times Responsible for making sure all new insiders and assistant managers know how to make a pizza, portion supplies properly and store products properly be checking dates and the shelf life of each productResponsible for teaching insiders and assistant managers techniques on how to upsell side items and new products to customers while providing excellent customer serviceResponsible Sales Building for a store averaging 16 to 18k a week, setting goals by day, having driver’s couponing and insider’s banner shaking during lunch hours to increase sales beating last year’s sales day by day.• Outstanding Manager of the Company (Cowabunga, Inc.), 2003• 5-Star Operator Award for the company, 2004• Multiple-time recipient of the following awards: Manager of the Period, Highest Sales increase for the Period, and Highest Profit of the Period