Walter Benjamin, (Csm. A-Csm) Email & Phone Number

Sacramento, Ca, Us

Sacramento, Ca, Us

Sacramento, Ca, Us

Certified Advanced Scrum Master (A-CSM) providing servant leadership to 4 engineering teams and company-wide product group for Skyslope, a property tech firm, clearing the runway to deliver compelling agent and broker products and services to real estate market. Managed and facility cross-company team initiatives using Scrum Of Scrum techniques; Guided his teams in all Scrum framework fundamentals for sprint development timeboxes; partnered with leadership with data driven analysis and get-well strategies and actions for removal of development impediments. Shared work-aids to facilitate alignment and references for team norms and smooth sprint planning and execution with product managers, engineers, and fellow Scrum Master colleagues. Partnered with company leadership to deliver executive coaching to executive staff.• Improved Delivery Predictability and Productivity: Use of visible in-process metric and coaching led team increased trends (65% to +85% increment delivery improvement sprint over sprint; Reduced cycle time from 14 to 6 days sprint over sprint in last 2 quarters of 2023)• Bi-weekly Leaders Engagement Synch: Spearheaded establishment of 30-min bi-monthly check-in of key team leadership to provide data driven operational updates highlighting team impediment and improvements trends for engineering growth. During the 4th Quarter of 2023, the engineering team saw a 15% consistent upward trend in Say/Do ratio from combined support of engineering managers and product manager acceptance criteria clarity. • Key Partner for Executive-Level Training Initiative: Identified training need, secured funding, vetted vendors, managed logistics, and facilitated sessions for executive staff, fostering alignment and strategic portfolio improvements.

Saint Louis, Mo, Us

Performed as Scrum Master for 3 delivery teams in support of Aspect UIP call center platform which provides Automated Call Distribution (ACD) and Interactive Voice Recognition (IVR) services to Centene’s Commercial and Federal Contact Centers across the United States. Facilitated all Scrum ceremonies; collected and retrospect delivery team metrics, planned, scheduled and facilitated SAFe pre-Program Increment (PI) events for engineering organization; assisted product owners with visioning, forecasting and grooming product backlogs for multiple teams; created and conducted Just-In-Time training in absence of company-provided classes for delivery teams.• Facilitated week-long Scrum Dojos with product owners and their supervisors to expose them through all areas of Scrum iteration ceremonies with the Engineering team. Product Owners did their own goal backlog story priority and grooming, daily scrums to check on status, and conducted retrospectives for improvement activities.• Transitioned 3 scrum team backlogs from story to feature-based planning focusing on value to business, by implementing feature Definition of Ready (DOR) attributes during pre-Program Increment (PI) events.• Trained, coached and facilitated pre-PI events for “green-field” organization which include multiple IT partners, business stakeholders, product owners, architect and delivery teams using SAFe-based agendas.o Coordinated and planned team/PO participating and trained all CCT engineering staff in SAFe Pre-PI sessions resulting in clear, attainable, valuable & testable success criteria for 2nd, 3rd & 4th Quarters for 2019. • Partnered with Centene Agile coach to conduct a Scrum Sprint Zero team reset: o Delivery Teams improved to consistently deliver 80% or better 'Say/Do Ratio' last 3 quarters of 2019 for Contact Center operations.o Commercial and Federal Scrum team empirical metrics demonstrated an upward trend in average velocity of 40% or more for last 3 quarters of 2019.

Santa Clara, California, Us

Certified Scrum Master (CSM) practitioner acting as host leader for a nine-member team of delivery analysts, tester, software developers and product owners in the strategy, scheduling, and delivery of all facets of Agile and Scrum events. Plans and assists product owner and business stakeholders in prioritizing product work objectives to maximize business value to the customer base. Assists in creation, updating and grooming of product backlogs in collaboration with product owners to ensure ready-state work items for action by the delivery team. Senior Scrum master for two delivery teams in organization’s collaboration product service helping to transform product group to scaled agile practice. Acts as change agent by helping to devise and design work models for scaling agile/Scrum business direction to leverage multiple teams working on a new service offering.Radiates information to Product Owners and stakeholders by using empirical control data to communicate and manage progress, prioritize team / application health and progress.Provides leadership to larger organization as a Community of Practice (CoP) leader and core team member for a 194-person organization transformation to agile practice. Assists org agile growth and maturation by researching, planning, and delivering content via presentation to community in scheduled bi-weekly sessions.

Santa Clara, California, Us

As a delivery team test engineer, contributed to quality in the delivery team’s CI pipeline by creating test plans, coded functional tests, and generation of test data. Paired with delivery teammates to refactor existing tests and devised strategies for defect containment to improve code coverage and quality.Integrated automated regression tests into operational DevOps Continuous Integration (CI) pipeline by creating and refactoring automated test code in Microsoft CodedUI, Python, JavaScript, and C#. Drafted and published test plans and test cases for 3 different application initiatives, transforming them from manual to automated testing. Drove code coverage and quality by working in concert with teams to refactor existing tests focusing on defect containment strategies. Radiated visibility for quality management and governance purposes by publishing test data for use by organization's change controls and governance requirements.

Santa Clara, California, Us

• Provided systems integration (i.e., planning, landing, installation, configuration, testing and monitoring of 3-tier application infrastructure for the enterprise Business-2-Business (B2B) External Sharepoint 2010 product used for business content hosting service in a secure DMZ network enclave.• Worked with operations team to manage and support the product/service by writing support scripts, coaching / pairing with operators, and providing network drawings and diagrams of the infrastructure environment to satisfy security governance groups.• Worked with partner network teams and governance to ensure security and resiliency in the application infrastructure by leveraging dependent security and performance appliances (i.e., Site minder authentication configuration, Network Load Balancers, enclave network subnet provisioning, database security monitoring, etc.)• Managed worldwide back-end infrastructure systems upgrade for Sharepoint over 200 different network components working with remote teams in 3 different geographies.• Managed vendor support relationships with Microsoft partners during urgent break-fix issues as engineering team’s lead.• Provided all systems integration as lead engineer for hosting a boutique secure peer to peer content sharing service for business 2 business collaboration.• Acted as product manager for business-2-business hosted Sharepoint 2010 application for Intel receiving and prioritizing customer demand, negotiating demand within organization budgeting priorities, managing communications to customer base and translating customer requirements to engineering team.