Produce documentation to establish uniform standards and guidelines for testing of HVAC equipment. Write manuals and other documents to ensure consistent processes, procedures, and reporting of test results. Create a completely new integrated documentation system that company previously lacked.• Conceptualize and write original content for testing manuals, reports, and other documents. Design comprehensive document templates for standardized testing procedures and reporting guidelines.• Conduct comprehensive research to collect and organize technical and business requirements. Identify processes that can be standardized and automated.• Consult with management, engineers, and lab technicians to identify issues. Determine optimal processes and procedures for testing, analysis, and reporting.• Create a consistent system to categorize all documents. Establish standardized process for future updates and revisions of published documents.

Research and write about American history, with emphasis on Civil War era. Have written and published six award-winning books of historical fiction and non-fiction.The CivilWarMonths.com blog chronicles events occurring on the 155th anniversary of the War Between the States.

Produced comprehensive documentation of meetings and procedures related to proposed merger between Halliburton and Baker Hughes Inc. Produced reports used by senior executives to analyze the potential ramifications of merger on all Halliburton operations and product lines. Collaborated with management to gather information and finalize documents.• Delivered thorough and accurate reports on over 200 meetings concerning integration of corporate management, organization, and products.• Created written documents, and visual presentations. Produced graphs, flowcharts, and organizational charts to present important data in a clear and concise format. Developed enhanced protocols for documentation.• Ensured that documentation adhered to all legal requirements for regulatory review concerning corporate mergers and acquisitions.• Trained new hires on project’s process, workflow, and expectations.

Analyzed business operations, processes, and data to produce reports and recommendations to advance departmental goals. Produced reports to identify opportunities for system enhancements. Evaluated potential effect of all proposed changes and new procedures. Managed department website, and created databases in MS Access and web pages in FrontPage and SharePoint.• Received an “Employee of the Year” award for excellence in reporting in 2009.• Annually exceeded revenue goals through process improvement and efficiencies. • Frequently selected by directors and vice presidents to provide accurate statistics and analysis to support planning and management of business operations. • Successfully delivered on requests to promptly produce reports and analysis on an ad-hoc basis as needed. • Documented reporting processes and developed standard operating procedures to facilitate and maintain consistency.• Maintained Access database, and developed systems to facilitate and improve internal and external data retrieval. o Created an automated update process for database to continuously provide timely statistics and reports.• Received special commendations for enhancing the efficiency of departmental website.o Programmed site to publish online statistics on a daily, weekly, and monthly basis.o Saved management time by creating means to retrieve data directly from site rather than submitting data requests to analysts.• Consistently received high ratings from external auditors on quality of processes and procedures.

Led teams to develop and implement projects to facilitate and improve claims processing. Conducted testing of new processes and procedures. Documented results.

Held positions with multiple cross-functional responsibilities. Trained and supervised claims processors, Wrote training manuals and other documentation. Analyzed and reported on budgets.