Walter Craddock Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Metropolitan Area

Specialising in the tracking of high value mobile assets, through battery powered tracking devices■ Client Relationship Management | Key account Management | Business Development• Conducting regular client reviews meetings with key accounts - Identifying client pressure points & selling in solutions • Lead point of contact for all client matters: implemented & embedded client relationship management (CRM) software across the business• Sharing new product launches & leveraging relationships • Developing a robust prospect client pipeline with end users & businesses within the transport industry – securing sales visits, demonstrating products, negotiating contracts & agreeing service level agreements (SLA)■ Supplier Management• Negotiating competitive rates with local & international suppliers (Australia), building preferred supplier list (PSL), negotiating costs etc■ Implementation• Implementing & maintaining customer online platform, hardware setup & activation/deactivation of SIM cards• Managing OEM online platform ■ Marketing• Appointed 3rd party marketing & design house to create all marketing collateral• Responsible for updating & monitoring content across multiple social media platforms■ Budget Management• Determining of sales budget with forecasts/projections, working closely with sales agents to narrow the gap between forecast & actual sales• Drafting of all contracts & agreements• Shaped company sales strategy ensuring alignment with bigger company objectives• P&L ownership of division, close cost & expenditure management■ Achievements• Due to growth in specified territory, expanded client base to a regional level• Spearheaded sourcing, appointment & management of 7 independent agents to increase sales coverage across the region• Drove sales & achieved 18% growth in 2020 with 125% in 2021• Streamlined & automated credit control payment procedure leading to improvement debtor days & reduction in bad debts

City Of Johannesburg, Gauteng, South Africa

Assessment, design and implementation of new Management and Operations systems for the owners and senior management. Optimizing fleet capacity, fuel management, maintenance management & planning, human resource planning, route planning, branch management, customer liaison, debtor & credit control and cash flow management. Identifying and setup of a cost effective Transport Management System for implementation by the owners.

Initially employed as a project manager specialising in the installation of customised & advanced glass products; promoted to finance director in June 2001 with direct responsibility for the finance, IT & HR functions■ Team Management• Managed 3 FTE direct reports internally & installation crews of up to 30 contractors• 360 management - KPIs, targets, performance management, disciplinary & exits• Day-to-day management of 7 sales representatives; sourcing, negotiating contracts, providing training on product & platform, & monitoring performance• Overall management of the HR function, with direct responsibility for policies & procedures, recruitment & training initiatives• Developed, embedded & implemented the company’s marketing strategy■ Financial Management• Held full ownership of finance operations, financial planning & analysis, expenditure & business planning• Prepared accurate, robust suite of management reports & analysis; steered management discussions leading to improved business performance• Responsible for payroll (164 employees), sales & purchase ledgers – set & reviewed client credit limits, reduced debtor days & authorised payment runs for >120 suppliers• Prepared monthly management accounts & board packs, including monthly bank reconciliations, budgets & forecasting • Prepared monthly cash flow analysis, identified future trends, & made recommendations for financial savings • Full ownership of statutory accounts including P&L, balance sheet reconciliations, income statement, cash flow & preparation of annual statutory reports (tax & compliance)■ Achievements• Successfully consolidated 2 operation sites into 1, driving operational excellence & reducing costs• Designed & implemented the companies 5-year business & financial strategy

■ Team Management• Managed +/-30 contractors depending on project values• 360 management - led & motivated the team, managed scheduling performance, monitored contractor attendance & progress, authorised & signed off timesheets & overtime, provided direct instruction & support as necessary, & ensured that contractual arrangements were adhered to• Ensured adherence of health & safety legislation to include site specific rules & policies■ Project Management • End-to-end management of project lifecycles, including budget & supplier management, status reports, project close & handover• Resolved any onsite queries, delays & problems, acting as the main point of contact for each project• Managed all project logistics including delivery of raw material, storage & access to site; conducted regular site visits to oversee & manage installations• Managed & communicated changes to project scope/design, including recosting & billing • Performed quality control (QC) at end of each project to ensure quality of workmanship & adherence to safety standards ■ Achievements• Successfully managed multiple project installations at a time to meet programme deadlines, whilst ensuring quality & safety standards were met • Spearheaded & managed the implementation of the IT infrastructure, ensuring financial & proprietary data was secured