• Oversaw the comprehensive management and optimization of IT services for diverse clients, ensuring seamless functionality and prompt issue resolution.• Led the implementation of tailored IT solutions, contributing to the design and scalability of client IT architectures.• Provided top-tier technical support and collaborated cross-functionally to enhance overall operational efficiency.• Proactively monitored and resolved IT issues, minimizing downtime and ensuring optimal system performance.• Contributed to the development of innovative IT solutions, staying current with emerging technologies for continuous improvement.• Collaborated with cross-functional teams to integrate and deploy IT solutions seamlessly across client environments.

Obtained the Microsoft Technology Associate (MTA 98-361) certification for Software Development Fundamentals as a pre-requisite for the Microsoft Software and Systems Academy (MSSA). The MSSA is an advanced 19-week technical training course developed by Microsoft. The program leverages collegeaccredited courses with the goal of preparing transitioning service members for technical opportunitiesat Microsoft and their Enterprise Partners.• Utilized a variety of SDLC methodologies end to end. Applied incremental and iterative practices using virtual collaboration across cross-functional, self-organizing teams. • Implemented object-oriented programming, programming algorithms and data structures into web and console-based applications on the .NET Framework. • Developed scalable web applications using ASP.NET MVC with C#, Azure, and SQL Server.

Oversaw all inspections, training, and personnel readiness of the 82nd Airborne Division as well as other units attached for operational requirements. • Led inspections of Human Resources processes and products as well as training for an organization of Human Resources professionals to maintain operation readiness and guarantee mission success. • Collaborated in the creation of a Human Resources system to identify personnel readiness for the entirety of our 18,000 Personnel organization to reduce manpower requirements and increase overall efficiency within the Human Resources Operation Center. • Led seminars for Human Resources professionals across the organization to teach and mentor Human Resources professionals fundamentals as well as advanced lessons in automation, resulting in an organization of trained specialists.• COVID19 Response Force: Played a lead role in processing and managing the required administrative actions to safely and effectively onboarding Military personnel to and from the organization during a global pandemic to sustain mission readiness for multiple organizations.

Directly led and supervised a team of 6 personnel throughout daily operations. Responsible for team mentorship and liable for subordinate’s successes and failures. Managed, queried, and utilized Military database systems to efficiently assist and advise organizational leadership on matters regarding personnel within the organization’s scope. • Created and implemented programs, policies, and procedures which reduced required time for data entry and enabled an efficient use of preexisting data, reducing the manpower and time required to produce Human Resources products for higher leadership.• Developed optimized Human Resources programs, systems, and teams to maintain operational readiness and empower leadership with the Human Resources tools required for operational success. • Responsible for the care and accountability of over $600,000 worth of military equipment and financial documents resulting in zero losses and enhanced mission readiness. • Interfaced with clients daily, well versed with de-escalating conflict and providing the highest level of customer service. Coordinated with clients from across the world to assist with Human Resources processes and training.