Ebenezer Amuteteh Walter Email & Phone Number

Victoria Island, Lagos State

• In charge of monthly security guards’ payment across the bank network with the various security companies.• Working with Regional security control officers (RCO) on daily securities situations across the bank network. • Assigning daily security issues log from the branches to the regional security officers in charge of the regions with a daily security report to the head of the security of the bank.• Making sure monthly servicing and maintenance of security equipment across the head office and branch network making sure prompt payment made to the security vendors after completion of jobs done.• Ensures prompt payment of completed projects by all security vendors, all awarded contracts are well executed, and all contract vendor Purchase Order (P.O) is out timely. • Supervises quarterly and bi-annual maintenance of security equipment at the head office campus such as NVR, CCTV, Mantrap door, Texecom Burglar Alarm System. • Coordinates, monitors and processes security vendor purchase orders, negotiates quote process alongside the procurement team for cost implication for the department.• Engages in the restructuring of the bank security network all over the country, and updates daily security issues across the network and log on echo-sign for signing. • Monitors daily remedy of all HQ campuses and all the and all the branches across the network, and securities related issues across the head offices and the branch network.

Ilupeju, Lagos State

• Effectively ensured all accounts were opened with KYC compliance documentation in accordance with CBN and other financial regulators for individual and corporate accounts. • Handled customers documents, both individual and multi-national companies; upgraded accounts reactivation accounts, updated phone numbers and email addresses with authorization from customers according to the internal control guidelines.• Registered and terminated customer investments, such as fixed deposits for customers, and ensured that customer data were entered correctly, and records were well maintained in accordance with internal control guidelines.• Responded to customer complaints, suggested solutions and escalated complaints to the appropriate department as necessary.

Ilupeju, Lagos State

•Daily reviewing of accounts opened for various branches activities (Customer onboarding and Transaction processing) to ascertain the level of Compliance with all applicable regulations and AML/CFT programs at the branch/cluster level.•Daily liaison with branches and resolution of compliance and AML/CFT issues in the branches, to raise the visibility of compliance and manages ad hoc compliance related projects as required.• Tracks all cases of compliance breaches in branches, evaluates implications on the bank’s business and prepares Monthly report for the Chief Compliance Officer and management on the Bank’s level of compliance with laws and regulations• Reviewed accounts/transactions flagged by regulatory bodies regularizing giving/putting recommendations in place to avoid regulatory sanctions and Behavioral monitoring tool and contact Customer to confirm genuineness of transactions.• Conducted periodic reviews of KYC on accounts in regions in line with financial regulatory control practices and document findings at least once quarterly.• Organized quarterly KYC compliance trainings to Branch Relationship Managers (RM) across the banks Network.Key Achievements:• Developed and implemented quality control procedures which resulted in a decrease in issues of quality by 95%.• Reviewed KYC compliance status of all opened accounts soft copy on the system; Provided weekly and monthly reports on the KYC compliance status of designated branches on the banking network.• Ensured that all opened accounts were executed with all necessary approvals in place, and in accordance with CBN and other financial regulatory requirements.• Reviewed the implementation and effectiveness of quality control procedures; provided KYC compliance status reports for outgoing accounts.•Identifies potential areas of compliance vulnerability and risk through monthly and quarterly analysis and assessment, proposes

Lekki-Ajah, Lagos State

• Topped up cash in ATMs at 32 different peripheral locations; monitored ATM and incident management according to internal control implementation procedures.• Requested cash at an ATM from the bank's cashier in accordance with the process of establishing internal controls; evacuated cash when necessary.• Counted and disbursed money according to the internal control implementation process; expedited daily, weekly, and monthly ATM reconciliation. • Identified and recommended a new location to install an external ATM.

Lagos State, Nigeria

• Achieved 90% increase in e-business sales within the first year of employment.• Record-high revenue generating through upselling and cross-selling bank products and services to existing clients.• Successfully managed a portfolio of 200+ corporate clients• Maintained a client retention rate of 95% by providing exceptional customer service and building strong relationships with clients.• Collaborated with the marketing team to implement a digital marketing strategy that resulted in a 30% increase in online reach and engagement.

• Successfully ensured prompt and proper handling of customer disputes, settlements and reconciliations, resulting in a 98% customer satisfaction rate.• Conducted thorough reconciliation of customers' accounts for failed transactions, disputes and settlements, resulting in a 95% accuracy rate and ensuring the continuation and enhancement of services.• Successfully conducted reconciliation of dispute settlement files with Interswitch, Unified Payment and Nigeria Interbank Settlement System (NIBSS) for settlement on 1,000+ accounts.• Identified and resolved technical issues on 300+ POS devices, tracking and monitoring the problem to ensure a timely resolution and improving customer experience by 80%.• Effectively resolved 200+ POS complaints and provided first level support through phone to end users, resulting in a 90% resolved issues and exceptional customer service.• Ensured that all outgoing banking interface - POS transaction payments were duly impacted and settled to 1,500+ customers' accounts, resulting in a 100% accuracy rate.•Produced and rendered daily, weekly, monthly performance reports to the group and departmental head, resulting in a 90% accuracy rate and effective communication.

Lagos State, Nigeria

• Successfully reconciled all account and bookkeeping records within strict deadlines, resulting in zero discrepancies and errors in financial reporting.• Implemented new processes and procedures for tracking card transactions, resulting in a significant reduction of the time required for settlement and reconciliation activities.• Worked closely with internal teams and external vendors to identify and resolve any discrepancies in a timely manner, resulting in increased accuracy and improved financial performance.

Ikoyi, Lagos State

1. Develop and Nurture trust Relationships with a portfolio of major clients to prevent them from turning to other competitor 2. Acquire a comprehensive understanding of key customers’ needs and requirements3. Expand Relationship with Existing customers by continually proposing solutions that that align with their Objective, 4. Ensure timely delivery of correct products and services to meet customer expectations5. Serve as the primary link of communication between key customers and internal teams 6. Address and resolved major issues or problems faced by customers, handling complains to maintain trust.7. Playing a vital role in generating new sales opportunities that lead to long lasting relationships8. Preparing regular progress reports and forecast for internal and external shareholders utilizing key accounts meristic 8. Onboarding new businesses with POS deployment and achieved monthly reactivation of dormant accounts and activation of inactive POS terminals from different locations.

Lagos State, Nigeria

• Met all reconciliation deadlines between the years 2009 and 2012.• Processed payments to client accounts, e.g. savings, check checks and FOREX transactions within their own limits and obtain authorization upon request.• Ensured that all items collected were technically correct and signed, and within the limits set and returned items that are out of bounds to the appropriate area for clearance.• Received demand deposits and savings deposits, confirm and confirm funds, receive appropriate IDs for funds and issue deposit receipts.

Bachelor Of Science (Hons), Economics

Higher National Diploma, Marketing

National Diploma, Marketing