Walter Fields Email & Phone Number

United States

Greater Philadelphia Area

Patient registration of demographics & insurance, check-in and check-out for appointments, call processing, scheduling duties, medical record tasks, referral & diagnostic test form handling. Collected co-pays, scheduled appointments, ensured required forms were completed and signed by patient. Accepted & routed sick calls to nurses, mail retrieval, scanning & indexing medical records as well as retrieved/ faxed requests for records.

Greater Philadelphia Area

Process patient room assignments, assemble patient charts, send patient specimen and blood samples to the appropriate labs on site, answer high-volume phone calls, contact appropriate specialists and teams of doctors for patient events, assist patients with needs and deliver phone messages, assist Physicians & Nurses with copies, faxes and other paperwork, communicate with Police & Fire Departments regarding Divert procedure, communicate with hospital security about patients and families, other duties as needed.

Greater Philadelphia Area

Medical records sorting, distributing & processing. Routing of medical records/ documents to patient charts and subpoena handling. Other patient services such as appointment scheduling, appointment registration, handling heavy phone call volume, and routing messages to nurse practitioners. Correspond with insurance companies regarding various patient information, such as demographics and PCP changes.

Patient registration, scheduled appointments, accepted & routed sick calls to nurses, constant communication with insurance companies, assisted with scanning & indexing medical records as well as retrieved/ faxed requests for records, frequent job-related education & training.Key Accomplishments:Became a “Super User” for two offices, for Epic medical software.The role expanded to include being an office point person for all computer & printer hardware/ software issues – would forward to Help Desk if unable to solve.Handpicked for numerous committees & groups in and outside of office, for various improvement projects within CHOP network.Successfully completed IS training course to become an Administrator, for a brand new employee website being introduced by CHOP