I am a Business Information Technology educated professional; with experience, sourcing and retaining customers, consultants, and job-seekers in Retail, Education, Internet, Software, Creative and Professional industries.Key Competencies:- Customer and community support and retention- Sales management- Digital marketing Technologies:Falcon, AgoraPulse, Intercom, Yotpo, Shopify, Zendesk, Ms Office, G Suite Apps, Salesforce(in progress), Qualtrics, WordPress, Oberlo, Tidio live chat, Slack, Pipe Drive, Dropified, Lucky Orange and Zapier.Key Achievements:- Streamlined 5 processes in the customer-purchase journey.- Slashed new-hire onboarding costs by 33%.- Contributed $100,000 in retail revenue.- Improved NPS score by 2 points.- Grew product demand to 2,000 units in a week.NOT considering c2c arrangements at this time.