 Managed sensitive client data, including leases, utility bills, income verification, and Social Security information, ensuring data integrity and adherence to privacy regulations. Assessed documentation accuracy and identified missing information, streamlining client interactions and the application process. Utilized the New Jersey State Customer Relationship Management (CRM) platform to input and manage client information, maintaining a high standard of data accuracy for benefit processing. Authored comprehensive technical documentation and case notes within CRM systems for case transitions among team members. Resolved client concerns professionally, employing de-escalation techniques and empathetic communication to enhance service quality, especially for clients facing barriers such as digital literacy.

• Successfully facilitated the sale and purchase of residential properties, contributing to over $1 million in sales. • Provided exceptional customer service, resulting in a 95% client satisfaction rate. • Developed and implemented marketing strategies that increased property visibility and attracted potential buyers. • Closed an average of 15 transactions per year, exceeding company targets.

• Ensured the safety of all patrons by monitoring swimming areas and responding promptly to emergencies. • Maintained up-to-date CPR and lifeguard certifications. • Trained new lifeguards on safety procedures and protocols, enhancing overall team performance.