Walter J. Herrera Email & Phone Number

Rockville, Maryland, United States

Herndon, Virginia, United States

- Established and maintained robust technical relationships with clients, offering on-site services as required, ensuring exceptional service delivery and client satisfaction.- Demonstrated adeptness in networking and security, including the deployment of next-generation firewalls (SonicWALL preferred), AV, CFS, routing, switching, network access control.

United States

- Managed server maintenance and intricate troubleshooting, encompassing networking activities, and the installation, provisioning, and decommissioning of computers, peripherals, and network devices.- Executed on-site repairs for internal customers within a wide service radius covering both Windows and MAC environments in the DMV area, occasionally.

Tysons Corner, Virginia, United States

- Expertly installed, updated, and integrated multifunction printers (MFPs) from industry-leading manufacturers, such as Ricoh, HP, Kyocera, and Lexmark, ensuring seamless functionality and peak performance within diverse office environments.- Orchestrated the flawless installation and configuration of MFPs across various office setups, significantly.

Chantilly, Virginia

- Oversaw installation and executed software upgrades, enhancements, and feature revisions, meticulously validating the functionality, compatibility, and performance of diverse IT systems.- Demonstrated proficiency in Xerox, HP, Brother, Canon, Dell, and Lexmark devices and printers, providing hands-on expertise and troubleshooting across a broad range of.

Manassas, VA

-Consulted with technicians and system users to ensure proper programming of system applications, offering vital assistance and guidance.-Installed, configured, and maintained personal computers, networks, and related hardware and software, contributing to a seamless and efficient IT infrastructure.-Facilitated new user setup, including account.

Arlington, Virginia

- Provided comprehensive system assistance and conducted personalized in-person training sessions for users on the PS2000 publishing software, ensuring proficient utilization.- Diagnosed intermediate-level hardware, software, and operational issues, implementing corrective actions and recommending procedural enhancements for improved system performance..

Chantilly, Virginia

-Provided comprehensive support for Cisco and Juniper networks along with Brocade Solutions, ensuring the seamless operation and reliability of network infrastructures.-Proficiently defined, prioritized, and categorized the level and nature of reported issues, efficiently diagnosing problems. When necessary, coordinated the dispatch of field engineers to.

- Led and participated in the installation and setup of over 120 multifunctional machines for high-profile clients, including the USA Air Force and the Department of Navy at the Pentagon (DLA), implementing the latest CAC software.- Provided second-level technical support to fellow technicians and offered technical assistance to junior team members..

- Provided adept Tier 2 technical support for technicians and end users in the burgeoning wireless technology Wi-Max, extending support for both 802.16d and 802.16e wireless networks.- Utilized Cisco ASN Gateway expertise to offer comprehensive support for devices operating on the 802.16e wireless standard, ensuring seamless functionality.- Engaged in.

- Provided adept support and resolved technical issues for clients via phone and various electronic mediums, employing Remote Assistance to ensure efficient problem resolution.- Configured clients' equipment for connectivity to the Internet using modem/DSL Router setups (primarily for Dialup/DSL customers), ensuring seamless connections and operational.

Information Technology, Information Technology

Education record