Walter J. Herrera Email & Phone Number

Rockville, Maryland, United States

Herndon, Virginia, United States

- Established and maintained robust technical relationships with clients, offering on-site services as required, ensuring exceptional service delivery and client satisfaction.- Demonstrated adeptness in networking and security, including the deployment of next-generation firewalls (SonicWALL preferred), AV, CFS, routing, switching, network access control systems, and Wi-Fi solutions.- Proficiently operated within RMM platforms and utilized ticketing systems such as Connectwise, ScreenConnect, N-Able, ensuring streamlined and efficient service management.

United States

- Managed server maintenance and intricate troubleshooting, encompassing networking activities, and the installation, provisioning, and decommissioning of computers, peripherals, and network devices.- Executed on-site repairs for internal customers within a wide service radius covering both Windows and MAC environments in the DMV area, occasionally undertaking out-of-town projects when required.- Spearheaded system imaging and deployment processes, spearheading the execution of refresh and upgrade projects, which also included installations of POS systems.- Provided advanced networking support, specializing in Cat-5 cabling, as well as router and switch configurations, ensuring robust network infrastructure.

Tysons Corner, Virginia, United States

- Expertly installed, updated, and integrated multifunction printers (MFPs) from industry-leading manufacturers, such as Ricoh, HP, Kyocera, and Lexmark, ensuring seamless functionality and peak performance within diverse office environments.- Orchestrated the flawless installation and configuration of MFPs across various office setups, significantly contributing to heightened productivity and minimized operational downtimes.-Provided top-tier customer service and technical support, promptly resolving printer-related issues for both internal and external clients, maintaining a reputation for swift and effective issue resolution.- Actively engaged in ongoing training programs, ensuring proficiency with the latest MFP models and emerging printing technologies, optimizing service delivery and client satisfaction.

Chantilly, Virginia

- Oversaw installation and executed software upgrades, enhancements, and feature revisions, meticulously validating the functionality, compatibility, and performance of diverse IT systems.- Demonstrated proficiency in Xerox, HP, Brother, Canon, Dell, and Lexmark devices and printers, providing hands-on expertise and troubleshooting across a broad range of equipment.- Conducted comprehensive repair and preventive maintenance on a full spectrum of black & white and production color digital copiers, faxes, printers, and scanners, ensuring seamless operational functionality.- Maintained and meticulously managed personal parts inventory with exceptional accuracy, guaranteeing efficient access to required resources for timely repairs and service delivery.

Manassas, Va

-Consulted with technicians and system users to ensure proper programming of system applications, offering vital assistance and guidance.-Installed, configured, and maintained personal computers, networks, and related hardware and software, contributing to a seamless and efficient IT infrastructure.-Facilitated new user setup, including account configuration, initial training, and orientation.

Arlington, Virginia

- Provided comprehensive system assistance and conducted personalized in-person training sessions for users on the PS2000 publishing software, ensuring proficient utilization.- Diagnosed intermediate-level hardware, software, and operational issues, implementing corrective actions and recommending procedural enhancements for improved system performance.- Maintained an updated technical knowledge base, contributing by crafting and revising documentation for new or modified tools, workflows, and procedures concerning the PS2000 software.- Actively contributed to major corporate initiatives, departmental projects, system upgrades, and application rollouts, ensuring seamless execution and integration of technological advancements.

Chantilly, Virginia

-Provided comprehensive support for Cisco and Juniper networks along with Brocade Solutions, ensuring the seamless operation and reliability of network infrastructures.-Proficiently defined, prioritized, and categorized the level and nature of reported issues, efficiently diagnosing problems. When necessary, coordinated the dispatch of field engineers to address complex issues requiring hands-on support.-Conducted thorough research and analysis of reported system problems, proactively initiating appropriate actions and meticulous documentation for future reference and continuous improvement.

- Led and participated in the installation and setup of over 120 multifunctional machines for high-profile clients, including the USA Air Force and the Department of Navy at the Pentagon (DLA), implementing the latest CAC software.- Provided second-level technical support to fellow technicians and offered technical assistance to junior team members.- Executed a full range of servicing and repair procedures, including diagnostics, installations, removals, and retrofits on the assigned equipment.

- Provided adept Tier 2 technical support for technicians and end users in the burgeoning wireless technology Wi-Max, extending support for both 802.16d and 802.16e wireless networks.- Utilized Cisco ASN Gateway expertise to offer comprehensive support for devices operating on the 802.16e wireless standard, ensuring seamless functionality.- Engaged in troubleshooting various hardware devices, including modems, routers, voice over IP (VoIP) adapters, and external antennas, ensuring robust network performance.- Maintained a strong focus on delivering exceptional customer service for a network supporting over 25,000 end users, ensuring their needs were met efficiently and effectively.- Monitored and supervised a nationwide wireless network comprising 50+ base stations, ensuring uninterrupted and optimal network operations.

- Provided adept support and resolved technical issues for clients via phone and various electronic mediums, employing Remote Assistance to ensure efficient problem resolution.- Configured clients' equipment for connectivity to the Internet using modem/DSL Router setups (primarily for Dialup/DSL customers), ensuring seamless connections and operational functionality.- Maintained meticulous call logs and tracked issues using the problem management database (Heat), ensuring comprehensive history records and prompt responses to customer requests for swift issue resolution.

Information Technology, Information Technology

Education record