Walter Schmidt Email & Phone Number

• Work with cable companies looking to transition from their existing QAM infrastructure to an IP delivery architecture for Video on Demand (VoD) and linear television using the TiVo cloud middleware solution. Solution involves multiple vendors including SeaChange Adrenalin for VoD, Verimatrix VCAS for digital rights management (DRM) and encryption, Vecima for the content delivery pipeline and includes both managed Linux and AndroidTV clients as well as unmanaged mobile clients (iOS and Android).• Consult with operators on web service APIs used to integrate their billing and operations systems to the TiVo solution.• Provide innovative architectural solutions for the multi-vendor IPTV solution to meet customer requirements and to provide added value to both the TiVo solution and the third-party vendor products involved in the solution.• Provide guidance to TiVo development and test teams on architectural and support issues.• Feed operator requirements into TiVo development team for product enhancements.• Produce high level architecture design documentation, test cases and requirements documentation for lab verification, and presentations to both executive level and operations staff on the TiVo solution.• Act as an escalation point for all technical related issues in the configuration, installation and support of the TiVo service and client devices.

Basking Ridge, Nj, Us

• Responsible for the video network architecture that will transition the OnCue Over-The-Top (OTT) video delivery software to a carrier-grade multicast delivered IPTV solution for the next generation of FiOS TV.• Work with product teams within Verizon to gather requirements for the FiOS IPTV solution.• Work closely with the product development team to design the software solution to transition from a unicast HTTP delivery to a UDP multicast delivery, provide carrier-grade redundancy, ensure compliance with all legal and regulatory requirements, provide required security for content and application interfaces, and work within network constraints and quality of service requirements.• Work with various planning teams on network design specifications, server quantities, rack layouts for server deployments, security requirements, and service assurance. • Produce high level architecture design documentation, test cases and requirements documentation for lab verification, presentations to executive level staff on video architecture, and training to operations personnel.• Work with operations teams as an escalation point on troubleshooting issues related to network and network architecture.

Kista, Stockholm, Se

• Manage a team of highly skilled solution architects working on end-to-end architecture for Mediaroom deployment for a major Tier 1 telecommunications company.• Provide innovative architectural solutions for the Mediaroom deployment to meet customer requirements and to provide added value to the Mediaroom product.• Facilitate the delivery of new products by providing architectural design and migration path.• Provide guidance to Mediaroom development and test teams on architectural issues.• Feed requirements into Mediaroom development team for product enhancements.• Deliver results from teamwork, develop and attract talent, encourage and recognize collaborative behaviors, provide ongoing feedback and communication to direct reports and provide support for ongoing career growth.

Redmond, Washington, Us

• Manage a team of highly skilled solution architects working on end-to-end architecture for Mediaroom deployment for a major Tier 1 telecommunications company.• Provide innovative architectural solutions for the Mediaroom deployment to meet customer requirements and to provide added value to the Mediaroom product.• Facilitate the delivery of new products by providing architectural design and migration path.• Provide guidance to Mediaroom development and test teams on architectural issues.• Feed requirements into Mediaroom development team for product enhancements.• Deliver results from teamwork, develop and attract talent, encourage and recognize collaborative behaviors, provide ongoing feedback and communication to direct reports and provide support for ongoing career growth.

Redmond, Washington, Us

• Assist on the overall architectural design and discussions of Microsoft Mediaroom IPTV product for North America Tier 1 telecommunications companies.• Provide consulting on network infrastructure design, client/server architectures, routing, switching, high availability, network security/firewalls and QoS policies to meet the requirements for deploying Mediaroom.• Act as an escalation point for all technical related issues in the configuration, installation and support of the Mediaroom deployments.• Work with the Tier 1 telecommunications companies and Microsoft product development to define product requirements.• Provide technical consulting/support for the other Microsoft components present in a Mediaroom deployment including Windows 2003 server, Active Directory, DNS, DHCP, Network Load Balancing, SQL Server 2005, and Microsoft Operations Manager.

Redmond, Washington, Us

• Received escalated, technically complex mission critical or politically hot customer issues, and maintained ownership of issue until resolved completely.• Solved highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product lines.• Used trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.• Acquired and coordinated resources from other groups as needed to resolve customer issues.• Key technical interface to Quick Fix Engineering (QFE) and Development for the resolution of high impact or pervasive issues effecting Microsoft's corporate clients.

Redmond, Washington, Us

• Represented Microsoft and communicated with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in or with Microsoft software products, and managed relationships with those customers.• Acquired and coordinated resources from other groups as needed to resolve customer issues.• Represented Microsoft professionally in on-site situations.• Wrote technical articles for knowledge base.• Acted as technical lead, mentor, and role model on a team of engineers; provided direction to others, reviewed solutions and articles, etc. Mentored new support engineers.• Led triage meetings to share knowledge with other engineers and developed customer solutions efficiently.• Developed and delivered technical training to other engineers.• Assisted with selection of new team members.